Composite: auth rate x (inverse) refusal x (inverse) chargeback x settlement on-time.
At a glance
Payments Health Score is a executive command centre metric tracked from Adyen data. It surfaces operational signal so you can spot regressions, opportunities, and structural patterns. Cross-reference the sibling cards below for the full diagnostic picture.
| What it counts | Composite: auth rate x (inverse) refusal x (inverse) chargeback x settlement on-time. |
| Sample type | Backend API data from Adyen, refreshed on the standard data refresh. |
| Why it matters | The metric appears in the Executive Command Centre category and complements the sibling cards listed below. Track movement over time to identify regressions or opportunities. |
| Reading the value | Compare the current period to the prior period to read direction. Cross-reference siblings to triangulate cause. |
| Format | number |
| Time window | RT/7D |
| Alert trigger | <70 |
| Sentiment key | adyen_payments_health_score |
| Roles | owner, finance |
Calculation
Calculated automatically from your Adyen data on the standard refresh. See the At a glance summary for what it tracks and the worked example below for a typical reading.Worked example
A representative reading of Payments Health Score for a typical Adyen account. The card reports the current value alongside a comparison against the previous period — direction matters. When it moves outside the expected range, cross-reference the siblings below to find the cause; use Vortex Mind to trace upstream causes and Ask Viq for natural-language exploration.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
ad_payment_volume_30d | Executive Command Centre sibling: Payment Volume (30d). |
ad_auth_rate | Executive Command Centre sibling: Authorisation Rate. |
ad_refusal_rate | Executive Command Centre sibling: Refusal Rate. |
ad_chargeback_rate | Executive Command Centre sibling: Chargeback Rate. |
ad_settlement_pending | Executive Command Centre sibling: Settlement Pending. |