| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Avg Shipping Cost | 🦸 Hero | hero | Cost & Efficiency | kpi |
| Days to Token Expiry | 🦸 Hero | hero | Operational Health | kpi |
| Exception Rate | 🦸 Hero | hero | Exceptions & Claims | gauge |
| International Express OTD | 🦸 Hero | hero | Delivery Performance | gauge |
| Late Shipments | 🦸 Hero | hero | Delivery Performance | kpi |
| On-Time Delivery Rate | 🦸 Hero | hero | Delivery Performance | gauge |
| Open Claims | 🦸 Hero | hero | Exceptions & Claims | kpi |
| Customs Dwell Time by Lane | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| API Error Rate | Non-Hero | standard | Operational Health | gauge |
| Avg Transit (days) | Non-Hero | standard | Delivery Performance | kpi |
| Claim Value (open) | Non-Hero | standard | Exceptions & Claims | kpi |
| Cost by Zone | Non-Hero | standard | Cost & Efficiency | bar_horizontal |
| Cost Per Shipment Trend | Non-Hero | standard | Cost & Efficiency | sparkline |
| Duty-Billing Mismatch Rate | Non-Hero | standard | Exceptions & Claims | kpi |
| Failed Deliveries | Non-Hero | standard | Exceptions & Claims | kpi |
| First-Attempt Delivery Rate | Non-Hero | standard | Delivery Performance | gauge |
| High-Cost Shipment Outliers | Non-Hero | standard | Cost & Efficiency | table |
| Label Generation Success | Non-Hero | standard | Operational Health | gauge |
| OTD by Route | Non-Hero | standard | Service Mix | bar_horizontal |
| Returned to Sender | Non-Hero | standard | Exceptions & Claims | kpi |
| Shipments | Non-Hero | standard | Volume | kpi |
| Shipments by Destination | Non-Hero | standard | Service Mix | geo_map |
| Shipments by Service | Non-Hero | standard | Service Mix | pie |
| Shipments Over Time | Non-Hero | standard | Volume | line |
DHL InExpress KPIs, Vortex IQ Nerve Centre
Every DHL InExpress KPI pulse Vortex IQ Nerve Centre tracks: 24 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 24 KPI pulses for DHL InExpress stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The DHL InExpress connector brings the Vortex IQ AI OS to merchants shipping international parcels via DHL’s reseller network for cross-border express service into 220+ countries. The Nerve Centre tracks 24 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, International Express OTD, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus a cross-channel Customs Dwell Time by Lane card so a slow border lane surfaces before customers escalate. Vortex Mind investigates duty-billing mismatches and route degradation; Ask Viq™ answers in plain English with citations back to the consignment.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.