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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 24 KPI pulses for DHL InExpress stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The DHL InExpress connector brings the Vortex IQ AI OS to merchants shipping international parcels via DHL’s reseller network for cross-border express service into 220+ countries. The Nerve Centre tracks 24 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, International Express OTD, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus a cross-platform Customs Dwell Time by Lane card so a slow border lane surfaces before customers escalate. Vortex Mind investigates duty-billing mismatches and route degradation; Ask Viq™ answers in plain English with citations back to the consignment. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.