At a glance
Total monetary value of EasyPost insurance and carrier loss/damage claims that are currently open and unresolved. It is money you are owed for parcels that were lost, damaged or never delivered, sitting in the claims pipeline waiting on EasyPost or the carrier to pay out. The card turns amber above 500 in the account currency, the point at which the open exposure is large enough to chase actively rather than leave to settle on its own.
What it tracks
Grounded in the card’sdetail (“Claim Value (open) for the selected period.”), this is SUM(claim.amount WHERE status NOT IN (paid, denied, cancelled)) as a real-time (RT) live total, not a period aggregate. It reads from EasyPost’s claims records (insurance claims raised on shipments plus carrier loss/damage claims tracked through EasyPost), counting only claims still in flight: submitted, under review, or awaiting payout. A claim leaves the total the moment it is paid, denied or withdrawn. The alert fires above >$500 of open value (in the account’s billing currency). Pair it with Open Claims for the count behind the value, and with Failed Deliveries and Returned to Sender for the delivery failures that feed new claims.