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Card class: Non-HeroCategory: Analytics

At a glance

Monthly Active Users is an executive-overview metric tracked from PostHog data. It counts the distinct users who triggered at least one event across a rolling 30-day window, the broadest measure of your active audience over a month. Because it smooths out daily noise, MAU is the steadier line to watch for genuine audience growth or decline, and it is the denominator behind your stickiness ratio.
What it countsDistinct active users over a rolling 30-day window, compared against the prior period.
Sample typeBackend API data from PostHog active-user insights, refreshed on the standard data refresh.
Why it mattersMAU is the slow, reliable read on audience size. Sustained MAU growth is the clearest sign your top of funnel is widening.
Reading the valueCompare the 30-day and 90-day reads against the prior period. Trend matters more than any single month.
Currencycount
Time window30D/90D vsP
Alert trigger-
Sentiment keyph_mau
Rolesowner, marketing

Calculation

Calculated automatically from your PostHog data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A representative reading of Monthly Active Users for a typical merchant on PostHog. Suppose MAU sits around 142,000 and rises to 158,000 over the next 30 days, an 11% gain against the prior period, after a content campaign launched on 05 May 26. Because MAU smooths daily swings, the rise is a credible sign the audience genuinely grew rather than a one-day spike. Cross-reference Daily Active Users for the short-term shape and Stickiness to see whether the larger base is also more engaged. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.

Sibling cards merchants should reference together

CardWhy merchants reach for it
ph_dauExecutive sibling: Daily Active Users.
ph_stickinessRetention sibling: DAU as a share of MAU.
ph_new_vs_returningRetention sibling: split of the active base.
ph_retention_d30Retention sibling: do users return after 30 days.
pos_usersAudience sibling: total users.

Reconciling against the vendor’s own dashboard

Where to look in PostHog’s own dashboard: In PostHog, MAU is a unique-users insight aggregated over a rolling 30-day window. Open that insight and align the window and property filters with the Vortex IQ profile. As with DAU, PostHog’s identity stitching influences the unique-person count. Why the Vortex IQ value may legitimately differ:
ReasonDirectionWhat to do
Rolling vs calendar. Vortex IQ uses a rolling 30-day window; a calendar month gives a different figure.VariableMatch the window type.
Identity stitching. Anonymous-to-identified merges adjust historical unique counts.VariableAllow for retroactive merges.
Filter scope. Property or cohort filters narrow the active population.VariableAlign the filters.
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.

Known limitations / merchant FAQs

Q: How often does Monthly Active Users update? The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. Q: Is MAU just DAU times 30? No. MAU counts each distinct user once across the whole window, no matter how many days they were active. It is always lower than the sum of daily actives. Q: Why is rolling MAU different from my calendar-month number? A rolling 30-day window moves every day, so it rarely equals a fixed calendar month. Pick one convention and compare consistently. Q: Can I customise the alert threshold? Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default.

Tracked live in Vortex IQ Nerve Centre

Monthly Active Users is one of hundreds of KPI pulses Vortex IQ tracks across PostHog and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.