ShipTheory KPIs, Vortex IQ Nerve Centre

Vortex IQ Nerve Centre tracks 25 KPI pulses for ShipTheory stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The ShipTheory connector brings the Vortex IQ AI OS to UK and EU merchants using ShipTheory to route orders intelligently across DPD, Royal Mail, Hermes/Evri, FedEx, and UPS based on destination, weight, and service rules. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Label-Generation Success Rate, Sub-Carrier OTD Comparison, Labels Printed Not Collected, Late Shipments, Exception Rate, Open Claims, and Days to Token Expiry - so you spot the manifest gap before it becomes a customer-service incident. Vortex Mind investigates when one sub-carrier’s OTD diverges from the rest; Ask Viq™ answers in plain English with citations back to the shipment.

Card	Class	Tier	Category	Chart
Avg Shipping Cost	🦸 Hero	hero	Cost & Efficiency	kpi
Days to Token Expiry	🦸 Hero	hero	Operational Health	kpi
Exception Rate	🦸 Hero	hero	Exceptions & Claims	gauge
Label-Generation Success Rate	🦸 Hero	hero	Operational Health	gauge
Labels Printed Not Collected	🦸 Hero	hero	Nerve Centre	alert_table
Late Shipments	🦸 Hero	hero	Delivery Performance	kpi
On-Time Delivery Rate	🦸 Hero	hero	Delivery Performance	gauge
Open Claims	🦸 Hero	hero	Exceptions & Claims	kpi
Sub-Carrier OTD Comparison	🦸 Hero	hero	Delivery Performance	bar_horizontal
API Error Rate	Non-Hero	standard	Operational Health	gauge
Avg Transit (days)	Non-Hero	standard	Delivery Performance	kpi
Claim Value (open)	Non-Hero	standard	Exceptions & Claims	kpi
Cost by Zone	Non-Hero	standard	Cost & Efficiency	bar_horizontal
Cost Per Shipment Trend	Non-Hero	standard	Cost & Efficiency	sparkline
Failed Deliveries	Non-Hero	standard	Exceptions & Claims	kpi
First-Attempt Delivery Rate	Non-Hero	standard	Delivery Performance	gauge
High-Cost Shipment Outliers	Non-Hero	standard	Cost & Efficiency	table
Label Generation Success	Non-Hero	standard	Operational Health	gauge
OTD by Route	Non-Hero	standard	Service Mix	bar_horizontal
Returned to Sender	Non-Hero	standard	Exceptions & Claims	kpi
Shipments	Non-Hero	standard	Volume	kpi
Shipments by Destination	Non-Hero	standard	Service Mix	geo_map
Shipments by Service	Non-Hero	standard	Service Mix	pie
Shipments Over Time	Non-Hero	standard	Volume	line
Sub-Carrier Volume Mix	Non-Hero	standard	Service Mix	pie

Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.