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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 25 KPI pulses for ShipTheory stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The ShipTheory connector brings the Vortex IQ AI OS to UK and EU merchants using ShipTheory to route orders intelligently across DPD, Royal Mail, Hermes/Evri, FedEx, and UPS based on destination, weight, and service rules. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Label-Generation Success Rate, Sub-Carrier OTD Comparison, Labels Printed Not Collected, Late Shipments, Exception Rate, Open Claims, and Days to Token Expiry - so you spot the manifest gap before it becomes a customer-service incident. Vortex Mind investigates when one sub-carrier’s OTD diverges from the rest; Ask Viq™ answers in plain English with citations back to the shipment. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.