| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Avg Shipping Cost | 🦸 Hero | hero | Cost & Efficiency | kpi |
| Days to Token Expiry | 🦸 Hero | hero | Operational Health | kpi |
| Exception Rate | 🦸 Hero | hero | Exceptions & Claims | gauge |
| Label-Generation Success Rate | 🦸 Hero | hero | Operational Health | gauge |
| Labels Printed Not Collected | 🦸 Hero | hero | Nerve Centre | alert_table |
| Late Shipments | 🦸 Hero | hero | Delivery Performance | kpi |
| On-Time Delivery Rate | 🦸 Hero | hero | Delivery Performance | gauge |
| Open Claims | 🦸 Hero | hero | Exceptions & Claims | kpi |
| Sub-Carrier OTD Comparison | 🦸 Hero | hero | Delivery Performance | bar_horizontal |
| API Error Rate | Non-Hero | standard | Operational Health | gauge |
| Avg Transit (days) | Non-Hero | standard | Delivery Performance | kpi |
| Claim Value (open) | Non-Hero | standard | Exceptions & Claims | kpi |
| Cost by Zone | Non-Hero | standard | Cost & Efficiency | bar_horizontal |
| Cost Per Shipment Trend | Non-Hero | standard | Cost & Efficiency | sparkline |
| Failed Deliveries | Non-Hero | standard | Exceptions & Claims | kpi |
| First-Attempt Delivery Rate | Non-Hero | standard | Delivery Performance | gauge |
| High-Cost Shipment Outliers | Non-Hero | standard | Cost & Efficiency | table |
| Label Generation Success | Non-Hero | standard | Operational Health | gauge |
| OTD by Route | Non-Hero | standard | Service Mix | bar_horizontal |
| Returned to Sender | Non-Hero | standard | Exceptions & Claims | kpi |
| Shipments | Non-Hero | standard | Volume | kpi |
| Shipments by Destination | Non-Hero | standard | Service Mix | geo_map |
| Shipments by Service | Non-Hero | standard | Service Mix | pie |
| Shipments Over Time | Non-Hero | standard | Volume | line |
| Sub-Carrier Volume Mix | Non-Hero | standard | Service Mix | pie |
ShipTheory KPIs, Vortex IQ Nerve Centre
Every ShipTheory KPI pulse Vortex IQ Nerve Centre tracks: 25 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 25 KPI pulses for ShipTheory stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The ShipTheory connector brings the Vortex IQ AI OS to UK and EU merchants using ShipTheory to route orders intelligently across DPD, Royal Mail, Hermes/Evri, FedEx, and UPS based on destination, weight, and service rules. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Label-Generation Success Rate, Sub-Carrier OTD Comparison, Labels Printed Not Collected, Late Shipments, Exception Rate, Open Claims, and Days to Token Expiry - so you spot the manifest gap before it becomes a customer-service incident. Vortex Mind investigates when one sub-carrier’s OTD diverges from the rest; Ask Viq™ answers in plain English with citations back to the shipment.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.