| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Abandoned Findings (>14d no movement) | 🦸 Hero | hero | VortexIQ Findings | kpi |
| Finding Resolution Rate (90d) | 🦸 Hero | hero | VortexIQ Findings | gauge |
| VortexIQ Findings Open | 🦸 Hero | hero | VortexIQ Findings | kpi |
| Avg Cycle Time (days) | Non-Hero | standard | Throughput | kpi |
| Avg Lead Time (days) | Non-Hero | standard | Throughput | kpi |
| Avg Time-to-Fix (days) | Non-Hero | standard | VortexIQ Findings | kpi |
| Backlog by Priority | Non-Hero | standard | Backlog Health | bar |
| Backlog by Status | Non-Hero | standard | Backlog Health | donut |
| Blocked Tickets | Non-Hero | standard | Backlog Health | kpi |
| Cycle Time by Priority | Non-Hero | standard | Throughput | bar |
| In Progress | Non-Hero | standard | Backlog Health | kpi |
| Oldest Open (days) | Non-Hero | standard | Backlog Health | kpi |
| Open Tickets | Non-Hero | standard | Backlog Health | kpi |
| Overloaded Assignees (>10 open) | Non-Hero | standard | Team Capacity | kpi |
| Scope Added Mid-Sprint | Non-Hero | standard | Sprint | kpi |
| Sprint Progress | Non-Hero | standard | Sprint | gauge |
| Sprint Velocity (avg) | Non-Hero | standard | Sprint | sparkline |
| Throughput Trend | Non-Hero | standard | Throughput | sparkline |
| Tickets by Assignee | Non-Hero | standard | Team Capacity | bar_horizontal |
| Tickets Resolved (7d) | Non-Hero | standard | Throughput | kpi |
| Unassigned Tickets | Non-Hero | standard | Team Capacity | kpi |
| VortexIQ Findings In Progress | Non-Hero | standard | VortexIQ Findings | kpi |
| VortexIQ Findings Resolved | Non-Hero | standard | VortexIQ Findings | kpi |
Zendesk KPIs, Vortex IQ Nerve Centre
Every Zendesk KPI pulse Vortex IQ Nerve Centre tracks: 23 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 23 KPI pulses for Zendesk stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Zendesk connector brings the Vortex IQ AI OS to teams running Zendesk Support - the dominant enterprise + mid-market customer-service platform. The Nerve Centre tracks 23 KPI pulses focused on how Zendesk handles findings the AI OS pushes back to it: hero alerts on VortexIQ Findings Open, Finding Resolution Rate (90d), Abandoned Findings (>14d no movement), plus throughput (Avg Cycle Time, Avg Lead Time) and backlog health (Blocked Tickets, Oldest Open, Backlog by Priority/Status). Vortex Mind investigates when findings stall or resolution rate dips; Ask Viq™ lets you ask in plain English with citations back to the source card.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.