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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Australia Post KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 5 of the 35 Australia Post cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

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How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:
  • Performing - comfortably inside the good band.
  • Needs Attention - has breached the band you set. This is where to act.
  • Stable - within range, or an informational card with no good/bad direction.
Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.
CardDirectionGoodBadUnit
Express Post Next-Business-Day OTDHigher is better9590%
Express Post SLA Breach (refund-clause trigger)Higher is better9590Count
Label Print Failures SpikeHigher is better9995Count
Orders with Carrier Dispatch SLA MissedHigher is better9590Count
Shipments with Tracking-Event Gap >24h (domestic) / >5d (intl)Lower is better25Count