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Card class: Non-Hero • Category: Volume

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At a glance

Trailing 30-day volume of parcels moving on Australia Post’s reverse-logistics service tier: returns and charity / not-for-profit consignments. This tier is priced separately from outbound Parcel Post and Express Post, so a drift in volume usually signals a change in your returns (RMA) workflow rather than a delivery problem.

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What it tracks

The card counts consignments lodged on Australia Post’s reverse-logistics / returns service codes over the rolling 30-day window, shown as a line so you can see the trend rather than a single number. Australia Post’s returns and not-for-profit tiers carry their own pricing and account arrangements separate from your outbound despatch, so this volume is a clean read on how much reverse flow your store is generating. A sustained climb points to a product, sizing, or quality issue driving more returns; a sudden step usually means an RMA workflow change (a new returns portal, a changed free-returns policy, or a label-generation change) rather than anything happening in the delivery network. Read it next to Returned to Sender, which is the involuntary reverse flow (undeliverable, refused), to separate customer-initiated returns from carrier-driven RTS. There is no alert threshold on this card; it is a trend-watch metric.

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Reconciling against the carrier’s own dashboard

Cross-check against Australia Post Business → MyPost Business → Tracking, filtered to your returns / reverse-logistics service codes, or your eParcel returns account in the eParcel Customer Centre. Match the 30-day window and the service-code filter; small differences come from timezone (account-local vs UTC) and where in-flight return labels (printed but not yet lodged) are counted.

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Tracked live in Vortex IQ Nerve Centre

Charity / Returns Parcel Volume is one of hundreds of KPI pulses Vortex IQ tracks across Australia Post and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.