At a glance
FullStory UX Health Score is the top-of-dashboard composite for on-site experience. It blends four things into one 0 to 100 number: low frustration, healthy replay capture, the absence of dead-click hotspots, and a clean checkout path. The point is a single glance answer to “is the experience healthy right now?” When it drops below the guardrail, one of the four pillars has slipped, and the component cards tell you which.
| What it counts | A composite 0 to 100 health score blending low frustration, replay-capture health, the absence of dead-click hotspots, and a clean checkout path. |
| Sample type | Backend API data from FullStory, refreshed on the standard data refresh. |
| Why it matters | It is the one number an owner or marketer can watch daily to know whether the on-site experience is sound, without parsing every underlying signal. |
| Reading the value | Higher is better. A drop below 70 means a pillar has slipped; open the component cards to see whether it is frustration, capture, hotspots, or checkout. |
| Currency | count |
| Time window | RT/7D |
| Alert trigger | <70 |
| Sentiment key | fs_health_score |
| Roles | owner, marketing |
Calculation
Calculated automatically from your FullStory data. Vortex IQ combines the frustration level, replay-capture coverage, dead-click hotspot pressure, and checkout-path cleanliness into a single 0 to 100 score, with healthy on all four producing a high reading. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of FullStory UX Health Score for a typical merchant on FullStory. Say the score sits at 84 most of the month, then drops to 66 on a Thursday. The replay-capture pillar is the cause: a tag-manager change cut capture coverage, so the composite penalised the blind spot even though frustration was flat. Restoring the snippet lifts the score back to the mid eighties. Without the composite, the merchant might not have noticed capture had silently degraded. For deeper investigation, use Vortex Mind to identify the weak pillar; for natural-language exploration, ask Ask Viq why UX health dropped today.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
fs_frustration_score | The frustration pillar of this composite. |
fs_replay_capture_coverage | The capture-health pillar of this composite. |
fs_dead_click_hotspots | The hotspot pillar of this composite. |
fs_checkout_path_frustration | The checkout-cleanliness pillar of this composite. |
fs_worst_frustration_pages | Where to act when the score slips. |
Reconciling against the vendor’s own dashboard
Where to look in FullStory’s own dashboard: This is a Vortex IQ composite, so FullStory does not show an identical figure. Reconcile by checking each pillar against its FullStory reporting: frustration signals, capture coverage, click maps, and the checkout funnel. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Composite definition. The score is a Vortex IQ blend; FullStory has no single equivalent number. | Variable | Compare the four pillars individually. |
| Period boundary. Real-time and 7-day views can read differently from a FullStory calendar period. | Variable | Match the period range. |
| Segment scope. A FullStory segment may narrow the sessions included relative to the Vortex IQ profile. | Variable | Match segment and filter settings. |