Mercari sentiment settings, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ AI OS ships industry-standard benchmark bands for each Mercari KPI, so your dashboard flags Performing Well or Needs Attention the moment you connect. 12 of the 32 Mercari cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any Good or Bad threshold to match your business and save it for your company in Settings → Dashboard Settings → Sensitivity.

How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

Performing - comfortably inside the good band.
Needs Attention - has breached the band you set. This is where to act.
Stable - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged Needs Attention, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

Card	Direction	Good	Bad	Unit
Active Mercari Listings for Sold-Elsewhere Items	Lower is better	0	5	Count
Days Since Last Payout	Lower is better	7	21	Count
Listings Drifting from BC	Lower is better	5	50	Count
Listings Failing Feedonomics Validation	Lower is better	5	50	%
Listings with Brand Attribute Filled	Lower is better	5	50	%
Mercari Fee % of Revenue	Lower is better	12	18	%
Mercari Suspended Listings (24h)	Lower is better	5	50	Count
Return Rate	Lower is better	5	15	%
Returns on ‘Good / Like New’ Items	Lower is better	5	15	Count
Seller Rating	Higher is better	95	85	Count
Seller Rating / Return Rate Threshold Crossed	Higher is better	95	85	Count
Suspended Listings	Lower is better	5	50	Count

Mercari audit profile, Vortex IQ

Active Listings, Mercari

​How sentiment powers triage

How sentiment powers triage