At a glance
Suspended Listings is the current count of listings Mercari has taken down for prohibited items, intellectual property infringement, or other policy violations. Every suspended listing is lost sales today and a strike against your seller standing tomorrow.
| What it counts | Mercari listings currently in a suspended state due to a platform policy action. |
| Sample type | Backend API data from Mercari, refreshed on the standard data refresh. |
| Why it matters | Suspensions remove items from sale and accumulate against your account. A rising count risks broader account restrictions, not just the individual listing. |
| Reading the value | A live count. Any value above zero needs attention; the lower the better. |
| Currency | number |
| Time window | RT |
| Alert trigger | >0 |
| Sentiment key | mer_suspended_listings |
| Roles | owner, operations |
Calculation
Vortex IQ reads the status of each listing from the Mercari API and counts those Mercari has marked suspended at the moment of the refresh. Because the window is real time, the card reflects the current standing of your catalogue rather than a historical tally. A listing leaves the count once you correct the violation and Mercari reinstates it, or once you delete it.Worked example
A representative reading of Suspended Listings for a typical Mercari reseller. On the morning of 19 Mar 26 the card jumps from 0 to 4. Opening the detail, three of the four are branded handbags flagged for IP infringement, and the fourth is a fragrance flagged as a prohibited item. The reading tells you Mercari has pulled these from sale and that your account now carries four fresh policy actions. The action is immediate: review each flag, remove the listings that genuinely breach policy so you do not re-trigger the same suspension, and appeal any you believe are wrong with proof of authenticity. Cross-referencemer_total_listings to gauge what fraction of your catalogue is affected, and mer_listings_active to confirm how many sellable items remain. Vortex Mind traces upstream causes such as a batch of restricted-brand items uploaded together, and Ask Viq answers plain-English questions like “which suspended listings were flagged for IP this week”.
Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
mer_total_listings | Sets the suspended count against your full catalogue size for context. |
mer_listings_active | Confirms how many sellable items remain once suspensions are removed. |
mer_listing_quality_score | Weak or non-compliant listings often precede a suspension. |
mer_revenue_at_risk | Quantifies the revenue exposure that suspensions contribute to. |
mer_dispute_rate | Policy trouble and dispute trouble often move together. |
Reconciling against Mercari
Where to look in Mercari’s own dashboard: In your Mercari seller account, suspended items surface under your listings view with a status badge and, usually, a notification explaining the policy reason. The card aggregates these into one live count so you do not have to scroll your whole catalogue to find them. Mercari’s notifications and your listing statuses are the source of truth for the reason behind each suspension. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. A suspension applied or lifted between refreshes may briefly differ from what you see live in Mercari. | Variable | Match the period range. |
| Time zone. Action timestamps may be recorded in a different zone to your dashboard. | Marginal | Confirm time zone match. |
| Filter scope. The card counts platform suspensions, not listings you have paused or deleted yourself. | Variable | Match filter settings. |