At a glance
Seller Rating / Return Rate Threshold Crossed is a real-time account-health alarm. It fires the moment your Mercari seller rating slips below a safe floor, or your return rate climbs past a safe ceiling, the two signals that quietly govern your search visibility and badge eligibility on the marketplace.
Calculation
The card reads your live Mercari seller rating (the running average of buyer ratings on completed sales) and your return rate (returned or disputed orders as a share of recent sales). It compares each against its configured floor and ceiling and raises the alert when either is breached. It is a real-time evaluation, so the flag reflects the most recent data Mercari has returned rather than a rolling daily average.Worked example
A representative reading of Seller Rating / Return Rate Threshold Crossed for a typical Mercari reseller. Say your rating sat comfortably at 4.9 for months, then three buyers in a fortnight rate a batch of “Good” condition jackets poorly because the photos undersold visible wear. Your average dips to 4.66 and the alert trips onrating<4.7. Illustratively, that single breach can pull affected listings down several rows in search. The action is to inspect those recent orders, tighten condition grading and photos on the offending category, and respond to the dissatisfied buyers. Cross-reference mer_return_rate and mer_avg_review_rating to see whether returns are also climbing in the same category. Vortex Mind traces the upstream cause, for example a single mis-described SKU driving the dip, and Ask Viq answers plain-English questions like “which listings caused my rating to fall this week”.
Sibling cards merchants should reference together
Reconciling against Mercari
Where to look in Mercari’s own dashboard: Open your Mercari profile and the seller dashboard in the app or web. Your rating shows on your public profile as the star average, and return and dispute activity sits under your order history and resolution centre. Compare the live figure there against the value the alert evaluated. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: if you also sell the same stock elsewhere, returns recorded on another channel will not move this Mercari-only signal. For divergence investigations, use Vortex Mind.