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Vortex IQ Nerve Centre tracks 16 KPI pulses for Recharge stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Recharge connector brings the Vortex IQ AI OS to Shopify-first subscription brands using Recharge for recurring orders, subscription management, and customer-portal flows. The Nerve Centre tracks 16 KPI pulses on the payment side of subscription health - Success Rate, Decline Rate, 3DS Abandonment Rate, Refund Rate, Chargeback Rate, Dispute Rate, Avg Settlement Time, Pending Payouts, Top Decline Reasons, and Top Payment Methods - so renewal failures surface alongside D2C order metrics. Vortex Mind investigates when decline patterns concentrate on a card scheme or BIN range; Ask Viq™ answers in plain English with citations back to the transaction.
CardClassTierCategoryChart
3DS Abandonment RateNon-Hero-Transaction Healthgauge
Average TransactionNon-Hero-Volumekpi
Avg Settlement Time (days)Non-Hero-Settlementkpi
Chargeback RateNon-Hero-Refunds & Disputesgauge
Decline RateNon-Hero-Transaction Healthgauge
Dispute RateNon-Hero-Refunds & Disputesgauge
Oldest Pending Payout (days)Non-Hero-Settlementkpi
Pending PayoutsNon-Hero-Settlementkpi
Refund RateNon-Hero-Refunds & Disputesgauge
Refund VolumeNon-Hero-Refunds & Disputeskpi
Success RateNon-Hero-Transaction Healthgauge
Top Decline ReasonsNon-Hero-Transaction Healthbar_horizontal
Top Payment MethodsNon-Hero-Transaction Healthpie
Total TransactionsNon-Hero-Volumekpi
Total VolumeNon-Hero-Volumekpi
Volume TrendNon-Hero-Volumearea
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.