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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 25 KPI pulses for Royal Mail stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Royal Mail connector brings the Vortex IQ AI OS to UK merchants shipping with the country’s largest letter and small-parcel carrier across Tracked24, Tracked48, Special Delivery, and Signed services. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Tracked24 Service Day Promise, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus cross-platform Royal Mail OTD by Sales Channel and Collection vs Post-Office Handover Failure Rate - so you know whether OTD slips happen on the carrier side or before handover. Vortex Mind investigates when P58 claims age past resolution targets or specific service classes drift; Ask Viq™ answers in plain English with citations back to the consignment. Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.