| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Avg Shipping Cost | 🦸 Hero | hero | Cost & Efficiency | kpi |
| Days to Token Expiry | 🦸 Hero | hero | Operational Health | kpi |
| Exception Rate | 🦸 Hero | hero | Exceptions & Claims | gauge |
| Late Shipments | 🦸 Hero | hero | Delivery Performance | kpi |
| On-Time Delivery Rate | 🦸 Hero | hero | Delivery Performance | gauge |
| Open Claims | 🦸 Hero | hero | Exceptions & Claims | kpi |
| Tracked24 Service Day Promise | 🦸 Hero | hero | Delivery Performance | gauge |
| Collection vs Post-Office Handover Failure Rate | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| Royal Mail OTD by Sales Channel | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| API Error Rate | Non-Hero | standard | Operational Health | gauge |
| Avg Transit (days) | Non-Hero | standard | Delivery Performance | kpi |
| Claim Value (open) | Non-Hero | standard | Exceptions & Claims | kpi |
| Cost by Zone | Non-Hero | standard | Cost & Efficiency | bar_horizontal |
| Cost Per Shipment Trend | Non-Hero | standard | Cost & Efficiency | sparkline |
| Failed Deliveries | Non-Hero | standard | Exceptions & Claims | kpi |
| First-Attempt Delivery Rate | Non-Hero | standard | Delivery Performance | gauge |
| High-Cost Shipment Outliers | Non-Hero | standard | Cost & Efficiency | table |
| Label Generation Success | Non-Hero | standard | Operational Health | gauge |
| OTD by Route | Non-Hero | standard | Service Mix | bar_horizontal |
| P58 Claim Age Distribution | Non-Hero | standard | Exceptions & Claims | histogram |
| Returned to Sender | Non-Hero | standard | Exceptions & Claims | kpi |
| Shipments | Non-Hero | standard | Volume | kpi |
| Shipments by Destination | Non-Hero | standard | Service Mix | geo_map |
| Shipments by Service | Non-Hero | standard | Service Mix | pie |
| Shipments Over Time | Non-Hero | standard | Volume | line |
Royal Mail KPIs, Vortex IQ Nerve Centre
Every Royal Mail KPI pulse Vortex IQ Nerve Centre tracks: 25 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 25 KPI pulses for Royal Mail stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Royal Mail connector brings the Vortex IQ AI OS to UK merchants shipping with the country’s largest letter and small-parcel carrier across Tracked24, Tracked48, Special Delivery, and Signed services. The Nerve Centre tracks 25 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Tracked24 Service Day Promise, Late Shipments, Exception Rate, Open Claims, Days to Token Expiry, plus cross-channel Royal Mail OTD by Sales Channel and Collection vs Post-Office Handover Failure Rate - so you know whether OTD slips happen on the carrier side or before handover. Vortex Mind investigates when P58 claims age past resolution targets or specific service classes drift; Ask Viq™ answers in plain English with citations back to the consignment.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.