At a glance
Total declared value, in merchant currency, of all Shippo shipping-protection and carrier-insurance claims that are currently open (submitted but not yet paid, rejected, or withdrawn). A real-time running total of money the merchant is waiting to recover for parcels that were lost, damaged, or stolen in transit. The alert trips above $500 of open exposure, the point at which a finance or operations owner should be actively chasing the carrier or Shippo’s protection desk rather than letting claims age.
What it tracks
The card sums theamount (declared / insured value) across every claim whose status is open. Shippo exposes claims through the Shippo Protection / insurance flow: a claim is raised against an insured shipment (POST /insurance/policies at label time, then a claim filed on the policy) or, for carrier-direct insurance, tracked through the carrier’s own claims process and recorded against the Shippo transaction. Open means not yet in a terminal state (paid, denied, or withdrawn), so the figure naturally rises as new claims are filed and falls as the carrier or insurer settles them. It is a value figure, not a count: pair it with Open Claims to see whether a high value is one large claim or many small ones. The card is real-time, so it reflects each new filing and each settlement as soon as Shippo’s claims data updates. Filing windows differ by carrier (USPS Priority insurance, UPS and FedEx declared value), and Shippo Protection has its own evidence and timing rules, so an open value that will not clear usually means a claim is stuck waiting on proof of value or proof of damage.