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RollbackPro turns BigCommerce backup and rollback into an everyday operational tool rather than a “we hope we never need it” disaster recovery insurance policy. The features below split into the two halves of the workflow: how data gets backed up (continuously or on schedule), and how data gets restored (single, bulk, or point-in-time).

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Backup capabilities

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Real-time backup

RollbackPro listens to BigCommerce webhooks and captures changes as they happen for the entities BigCommerce exposes webhooks for:
  • Products
  • Categories
  • Customers
  • Orders (for version history only, not restoration)
  • Channels
  • Pages
  • Email Templates
No manual intervention; every webhook event is written into the backup index along with a timestamp and the previous version of the record. Real-time backup is enabled by default after install and can be toggled per entity from the Settings tab.

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Manual backup

For entities BigCommerce does not expose webhooks for, RollbackPro takes a one-time full backup at install and then relies on you triggering a manual backup before any major change. Affected entities:
  • Brands
  • Coupons
  • Promotions
  • Blog Posts
  • 301 Redirects
  • Gift Certificates
Click Backup next to each entity row on Settings to take an on-demand full backup.

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Scheduled backups

Configure automated backup schedules so manual-backup entities get captured at regular intervals without you having to remember. Pick:
  • Which entities to include in the schedule.
  • The frequency (e.g. daily, weekly).
  • The preferred time (run during off-peak windows so you do not impact storefront performance).
Especially useful for merchants with active marketing teams who change Promotions, Coupons, and Email Templates regularly but do not always remember to take a manual backup before each change.

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Version tracking

Every change captured creates a new version. RollbackPro stores the full history per entity, so you can scroll back through prior states and restore to whichever moment was the last good one.

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Rollback capabilities

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Single-item rollback

Restore one specific record (one product, one customer, one coupon) to a previously stored version. Use the Preview button on the Restore Center grid to compare the current and selected versions side-by-side, then click Restore to this version if the older state is what you want. Single-item rollback is the most-used workflow because most accidents are localised: someone fat-fingered a price on one SKU, or a contractor edited the wrong product description.

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Bulk rollback

Restore multiple entities in one orchestrated operation:
  • Select the items in the Restore Center grid.
  • Initiate the bulk rollback.
  • The platform processes items in parallel batches with built-in BigCommerce API rate limiting (default sub-batches of 5 items with 3-second delays between every 10 records).
  • Track progress in real time.
  • Review results, including per-item success or failure status.
Bulk rollback also includes:
  • Automatic retry of items that failed due to transient errors (e.g. API rate limits or temporary BigCommerce outages).
  • Cancellation, stop the operation at any time. Items already processed retain their restored state.
  • Error reporting with detailed per-item error info, plus a one-click escalation to support.

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Point-in-time rollback

Restore an entire entity type to its state at a specific date and time. Pick the entity type (Products, Categories, Customers, Coupons, etc.), pick the date and time, and RollbackPro:
  1. Automatically discovers all records of that type modified at or before the target date.
  2. Restores each one in parallel batches with the same rate limiting and retry mechanics as bulk rollback.
  3. Tracks progress in real time.
  4. Reports per-record results.
When point-in-time rollback shines:
  • Recovery from a bad CSV import that overwrote prices or descriptions across hundreds of products.
  • Recovery from an accidental bulk edit that affected the wrong set of records.
  • Recovery from a configuration change that cascaded across multiple categories or channels.
  • General disaster recovery when a large number of entities went wrong simultaneously.

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Side-by-side version comparison

Before clicking Restore, you can compare the current and any prior version side by side in two views:
  • Summary view, the human-readable comparison of fields and values.
  • Source Code (JSON) view, the raw data structure, useful for diffing complex products or detecting subtle changes.
This is the second-most-used feature after single-item rollback because “is this version the right one to restore?” is the question every operator asks before clicking the button.

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Cancellation and retry

Both bulk rollback and point-in-time rollback are interruptible:
  • Cancel stops further processing. Items already processed stay in their restored state.
  • Retry re-runs only the records that failed. Items that succeeded the first time are not re-processed.
  • Detailed error reporting for any failures, with a one-click route to send the error details to the Vortex IQ support team.

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Benefits

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Peace of mind

You always have a recovery path, regardless of who edited what. RollbackPro running in the background means no single bad import or careless edit can permanently corrupt the catalogue.

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Increased efficiency

Real-time and scheduled backups remove the operational overhead of “remember to take a backup before doing X”. Catalogue managers, marketing teams, and operations staff get on with their work; backup happens automatically.

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Business continuity

When something does go wrong, recovery is measured in seconds (single item) to minutes (bulk or point-in-time). The contrast with the alternative, which is hand-fixing hundreds of records or restoring from a stale CSV export, is significant.

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Data security

RollbackPro stores backup data securely with encryption in transit and at rest. The continuous backup mechanism also means there is no single point of catastrophic data loss between scheduled snapshots.

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Customer confidence

A merchant whose catalogue and configuration recovers cleanly from any incident retains customer trust. RollbackPro is the operational layer that makes that recovery possible without bringing the whole storefront down.

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Adaptability

RollbackPro pairs with StagingPro (for BigCommerce, deploy and migrate safely) and the rest of the Vortex Apps suite. Together they form a comprehensive ecommerce ops layer.

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FAQs

Q. Is real-time backup truly real time? RollbackPro receives webhook events from BigCommerce and writes to the backup index immediately. End-to-end latency is typically under a few seconds. There can be brief delays when BigCommerce itself batches webhook delivery. Q. What happens to my backup data if I uninstall the app? Backup data is retained per the data retention policy of your subscription. Reach out to support for the specifics on your tenant. Q. Can multiple users on my BigCommerce account use RollbackPro simultaneously? Yes. Backup is store-wide, and rollback operations are tracked with full audit. Two users running rollback at the same time on different records is fine; on the same record, the more recent operation wins.