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Welcome to RollbackPro. This page is the complete getting-started path: install on BigCommerce, choose your subscription, let the initial full backup complete, and walk through the four app interfaces.

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Step 1, install RollbackPro from the BigCommerce App Marketplace

  1. Open the listing on the BigCommerce App Marketplace at https://www.bigcommerce.com/apps/viq-backup/.
  2. Click Install, grant the requested permissions when BigCommerce prompts.
  3. The pricing page appears showing subscription plans. Plans are tied to your store’s order volume; pick the plan that matches.
  4. Click the subscription button to complete payment. The licence activates immediately.
  5. As soon as the licence activates, RollbackPro begins the initial full backup automatically.

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Step 2, wait for the initial full backup

The initial backup writes a complete snapshot of every supported entity. Allow some time for it to finish before you start using the rollback features. Duration depends on:
  • How many products, customers, orders, and supporting records your store has.
  • BigCommerce API throttling on your plan tier (Enterprise has higher quotas than Pro or Plus).
  • Your network and BigCommerce CDN responsiveness on the day.
For a small store the initial backup completes in minutes; for a large catalogue (10,000+ products with images and variants) it can take several hours. While the backup runs, the Sync Status on the Dashboard shows Active and individual entity rows show Active as their backup completes.

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Step 3, the four app interfaces

RollbackPro has four navigation tabs across the top of the app: A Help button on every page opens the corresponding help article in the knowledge base.

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Step 4, take the first manual backup of webhook-less entities

The initial install runs a one-time full backup for every entity, including the manual-backup ones. Going forward, however, six entities do not have BigCommerce webhooks and will not auto-update unless you take a manual or scheduled backup:
  • Brands
  • Coupons
  • Promotions
  • Blog Posts
  • 301 Redirects
  • Gift Certificates
Recommended workflow: open Settings, click Backup next to each of these entities to confirm the initial snapshot is complete and current. Then either set up Schedule Backups to run automatically on your cadence, or commit to a manual-backup-before-each-edit habit.

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Step 5, optional, configure scheduled backups

The Schedule Backups button on the Settings tab lets you configure automated backups. Pick:
  • The entities to include (most useful: the six manual-backup entities above).
  • The frequency (e.g. daily, twice daily, weekly).
  • The preferred time (run during low-traffic hours).
Once configured, scheduled backups run without further intervention.

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Pre-flight checklist

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What is in the box after onboarding

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Time-taken expectations

Backup speed depends on your store size, BigCommerce API throttling, and connection speeds. Indicative ranges: After initial backup completes, real-time backup is essentially instantaneous (BigCommerce webhook to backup index in seconds).

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Support

Open a ticket via helpdesk@vortexiq.ai with:
  • Source store hash.
  • IDs from the Change Logs (Restore ID, Data entity ID).
  • Full error messages and screenshots describing the issue.
For troubleshooting, our technical team may need access to your store. Disclose any specific access requirements (data sensitivity, time windows, restrictions) before granting access.