Step 1, install RollbackPro from the BigCommerce App Marketplace
- Open the listing on the BigCommerce App Marketplace at https://www.bigcommerce.com/apps/viq-backup/.
- Click Install, grant the requested permissions when BigCommerce prompts.
- The pricing page appears showing subscription plans. Plans are tied to your store’s order volume; pick the plan that matches.
- Click the subscription button to complete payment. The licence activates immediately.
- As soon as the licence activates, RollbackPro begins the initial full backup automatically.
Step 2, wait for the initial full backup
The initial backup writes a complete snapshot of every supported entity. Allow some time for it to finish before you start using the rollback features. Duration depends on:- How many products, customers, orders, and supporting records your store has.
- BigCommerce API throttling on your plan tier (Enterprise has higher quotas than Pro or Plus).
- Your network and BigCommerce CDN responsiveness on the day.
Step 3, the four app interfaces
RollbackPro has four navigation tabs across the top of the app:| Tab | What it does | Detail page |
|---|---|---|
| Dashboard | Store info, sync status, entity counts, recent change times | understanding the dashboard |
| Restore Center | Search, filter, view versions, single / bulk / point-in-time rollback | restore center |
| Change Logs | Change Logs sub-tab (restore activity) and Webhook Logs sub-tab (API events) | change logs |
| Settings | Real-time on/off per entity, manual backup, scheduled backups | settings |
Step 4, take the first manual backup of webhook-less entities
The initial install runs a one-time full backup for every entity, including the manual-backup ones. Going forward, however, six entities do not have BigCommerce webhooks and will not auto-update unless you take a manual or scheduled backup:- Brands
- Coupons
- Promotions
- Blog Posts
- 301 Redirects
- Gift Certificates
Step 5, optional, configure scheduled backups
The Schedule Backups button on the Settings tab lets you configure automated backups. Pick:- The entities to include (most useful: the six manual-backup entities above).
- The frequency (e.g. daily, twice daily, weekly).
- The preferred time (run during low-traffic hours).
Pre-flight checklist
| Check | Why it matters |
|---|---|
| Subscription paid and active | Backup pipeline only starts once licence activates |
| Initial full backup completed | Confirm via Dashboard sync status before relying on rollback |
| Real-time backup enabled (default on) | Visible per entity on Settings; toggle if you specifically want to disable |
| Manual backup taken for the six webhook-less entities | Otherwise they sit at install-time snapshot |
| Scheduled Backups configured (recommended) | Automates the manual-backup workflow |
What is in the box after onboarding
| Surface | Used for |
|---|---|
| Dashboard tab | Health check at a glance, “is everything backed up and current?” |
| Change Logs tab | Audit of restore operations and webhook events |
| Restore Center tab | Where you actually run rollback operations |
| Settings tab | Per-entity backup type, status toggle, manual backup button, schedule configuration |
Cross-links
- Understanding the dashboard, what every metric on the dashboard means.
- What we backup, the field-level reference of what RollbackPro captures per entity.
- Settings, real-time on/off per entity, manual backup, scheduled backups.
- Restore Center, the rollback workflow surface.
- BigCommerce Nerve Centre tab, the AI OS surface that pairs with RollbackPro.
Time-taken expectations
Backup speed depends on your store size, BigCommerce API throttling, and connection speeds. Indicative ranges:| Store size | Initial backup time |
|---|---|
| Up to 500 products and 1,000 customers | Minutes |
| 5,000 products with variants | Tens of minutes |
| 25,000 products with extensive history | Several hours |
| 100,000+ products | Plan for an overnight initial run |
Support
Open a ticket via helpdesk@vortexiq.ai with:- Source store hash.
- IDs from the Change Logs (Restore ID, Data entity ID).
- Full error messages and screenshots describing the issue.