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RollbackPro captures fourteen BigCommerce entity types with their full field set. This page is the field-by-field reference. Use it to confirm before relying on RollbackPro for a specific recovery scenario that the field you care about is in the backup.

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1. Products

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Core fields

  • Name, SKU, Type (physical, digital, etc.), Description.
  • Price, Cost Price, Retail Price, Sale Price, MAP Price.
  • Weight, Width, Depth, Height.
  • Tax Class ID, Product Tax Code.
  • Inventory Level, Inventory Warning Level, Inventory Tracking.
  • Availability, Availability Description.
  • Condition, Is Condition Shown.
  • Sort Order.
  • Is Visible, Is Featured, Is Active.
  • Is Free Shipping, Fixed Cost Shipping Price.
  • UPC, GTIN, MPN.
  • Bin Picking Number.
  • Warranty.
  • Layout File.
  • Search Keywords.
  • View Count.
  • Related Products.
  • Brand ID.
  • Categories (list of category IDs).

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Ordering and pre-order

  • Order Quantity Minimum / Maximum.
  • Is Preorder Only, Preorder Message, Preorder Release Date.
  • Is Price Hidden, Price Hidden Label.

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SEO and Open Graph

  • Page Title.
  • Meta Keywords, Meta Description.
  • Custom URL (path, is_customized).
  • Open Graph Type, Title, Description.
  • Open Graph Use Meta Description, Use Product Name, Use Image.

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Gift wrapping

  • Gift Wrapping Options Type.
  • Gift Wrapping Options List.

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Sub-entities

Sub-entityFields captured
Custom FieldsName, Value
Bulk Pricing RulesQuantity Min, Quantity Max, Type, Amount
VideosTitle, Description, Sort Order, Type, Video ID
ImagesImage File / URL, Is Thumbnail, Sort Order, Description
OptionsDisplay Name, Type, Sort Order, Config, Option Values (label, sort order, value data)
ModifiersDisplay Name, Type, Required, Sort Order, Config, Option Values (with price / weight adjusters)
VariantsSee section 2
ReviewsTitle, Text, Status, Rating, Email, Name, Date Reviewed
Channel AssignmentsProduct ID, Channel ID

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2. Variants

  • SKU, Price, Cost Price, Retail Price, Sale Price.
  • Weight, Width, Height, Depth.
  • Inventory Level, Inventory Warning Level.
  • Is Free Shipping, Fixed Cost Shipping Price.
  • Purchasing Disabled, Purchasing Disabled Message.
  • UPC, GTIN, MPN, Bin Picking Number.
  • Image URL.
  • Is Active.
  • Option Values (ID, Label, Option ID, Option Display Name).

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3. Categories

  • Name, Description.
  • Parent ID, Tree ID.
  • Sort Order, Page Title.
  • Search Keywords, Meta Keywords, Meta Description.
  • Layout File.
  • Is Visible.
  • Default Product Sort.
  • URL (path, is_customized).
  • Image URL.

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4. Brands

  • Name.
  • Page Title, Meta Keywords, Meta Description.
  • Image URL.
  • Search Keywords.
  • Custom URL (url, is_customized).

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5. Customers

  • First Name, Last Name, Email, Company, Phone, Notes.
  • Customer Group ID, Registration IP Address, Tax Exempt Category.
  • Accepts Product Review and Abandoned Cart Emails.
  • Origin Channel ID, Channel IDs.
  • Date Created, Date Modified.
  • Authentication (Force Password Reset).
  • Form Fields (Name, Value).
  • Store Credit Amounts.

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Customer attributes

  • Attribute ID.
  • Attribute Value.
  • Customer ID.

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6. Orders

Orders are backed up for version tracking and comparison purposes only. Historical versions appear in the Restore Center and can be viewed and compared, but not restored.
Orders cannot be restored. BigCommerce orders cannot be deleted, and restoring would trigger actions like customer notification emails. Order data is backed up for reference.

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7. Coupons

  • Name, Code.
  • Type, Amount.
  • Minimum Purchase.
  • Expires (date).
  • Enabled.
  • Applies To (entity, IDs).
  • Max Uses, Max Uses Per Customer.
  • Restricted To (countries).
  • Shipping Methods.

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8. Channels

  • Name, External ID.
  • Icon URL.
  • Is Listable from UI.
  • Is Visible.
  • Status.
Deleted channels cannot be restored due to BigCommerce API limitations.

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9. Promotions

  • Name, Display Name.
  • Redemption Type, Status.
  • Start Date, End Date.
  • Max Uses, Current Uses.
  • Stop, Can Be Used With Other Promotions.
  • Currency Code.
  • Created From.
  • Channels (list of channel IDs).
  • Customer targeting (Group IDs, Minimum Order Count, Excluded Group IDs, Segments).
  • Rules:
    • Action: Cart Items Discount, Shipping (Free Shipping, Zone IDs), Gift Item, Cart Value Discount.
    • Apply Once.
    • Stop.
    • Condition: Minimum Spend, Items (Categories, Brands, Products, Variants), Minimum Quantity.
  • Notifications (Content, Type, Locations).
  • Shipping Address (countries).
  • Schedule (Week Frequency, Week Days, Daily Start / End Time).
  • Coupon Overrides Automatic When Offering Higher Discounts.

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10. Pages

  • Name.
  • Body (HTML content).
  • Type.
  • Channel ID.
  • Meta Title, Meta Keywords, Meta Description.
  • Is Visible.
  • Parent ID, Sort Order.
  • Is Homepage.
  • Is Customers Only.
  • Search Keywords.
  • URL.

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11. Blog Posts

  • Title, Author.
  • Body (HTML content).
  • Published Date, Is Published.
  • Tags.
  • Meta Description, Meta Keywords.
  • Thumbnail Path.
  • URL.

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12. Email Templates

  • Type ID (template identifier).
  • Subject, Body.
  • Translations (Locale, Key-Value pairs).

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13. 301 Redirects

  • Site ID.
  • From Path.
  • To (Destination Type, Entity ID, URL).

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14. Gift Certificates

  • Code.
  • Amount, Balance.
  • Status.
  • Template, Message.
  • To Name, To Email.
  • From Name, From Email.
  • Customer ID.
  • Expiry Date, Purchase Date.
  • Currency Code.
Only gift certificates purchased by customers (Orders, Gift Certificates) are backed up. Gift certificate settings (Marketing, Gift Certificates) are not included.

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What is not backed up

A handful of BigCommerce data classes are out of scope due to platform constraints:
  • Banner and homepage carousel images, BigCommerce does not expose APIs.
  • WebDAV and Image Manager images, no API for transfer.
  • B2B Edition entities (companies, addresses, users, quotes, invoices, super admins), planned for a future release.
  • Price Lists, planned for a future release.
  • Archived orders, currently excluded.
  • Multi-location inventory beyond the default location, planned for a future release.

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FAQs

Q. Are product images backed up? The image metadata (URL, alt text, sort order, is_thumbnail) is backed up. The image files themselves are loaded from BigCommerce CDN at restore time. If the source CDN URL is broken or the image was deleted from WebDAV, the image will not appear on the restored product, but the rest of the product data restores correctly. Q. Are reviews backed up? Yes, as a sub-entity of Products: title, text, status, rating, email, name, and date reviewed are captured. Q. Are customer addresses captured? Yes, as part of the Customer record alongside form fields, store credit, and channel associations. Q. Are abandoned cart records backed up? The abandoned-cart email template is backed up. Individual abandoned cart events are not. Q. Why is the backup count for Pages higher than my BigCommerce control panel shows? Because BigCommerce does not provide a webhook for deleted pages. RollbackPro retains the historic page record (so you can restore it) even after deletion. The dashboard count therefore counts more pages than your control panel currently shows.