| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| 3DS Abandonment Rate | Non-Hero | - | Transaction Health | gauge |
| Average Transaction | Non-Hero | - | Volume | kpi |
| Avg Settlement Time (days) | Non-Hero | - | Settlement | kpi |
| Chargeback Rate | Non-Hero | - | Refunds & Disputes | gauge |
| Decline Rate | Non-Hero | - | Transaction Health | gauge |
| Dispute Rate | Non-Hero | - | Refunds & Disputes | gauge |
| Oldest Pending Payout (days) | Non-Hero | - | Settlement | kpi |
| Pending Payouts | Non-Hero | - | Settlement | kpi |
| Refund Rate | Non-Hero | - | Refunds & Disputes | gauge |
| Refund Volume | Non-Hero | - | Refunds & Disputes | kpi |
| Success Rate | Non-Hero | - | Transaction Health | gauge |
| Top Decline Reasons | Non-Hero | - | Transaction Health | bar_horizontal |
| Top Payment Methods | Non-Hero | - | Transaction Health | pie |
| Total Transactions | Non-Hero | - | Volume | kpi |
| Total Volume | Non-Hero | - | Volume | kpi |
| Volume Trend | Non-Hero | - | Volume | area |
Helcim KPIs, Vortex IQ Nerve Centre
Every Helcim KPI pulse Vortex IQ Nerve Centre tracks: 16 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 16 KPI pulses for Helcim stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Helcim connector brings the Vortex IQ AI OS to North-American SMBs using Helcim’s interchange-plus payment processing for in-person, e-commerce, and recurring billing. The Nerve Centre tracks 16 KPI pulses covering Success Rate, Decline Rate, 3DS Abandonment Rate, Refund Rate, Chargeback Rate, Dispute Rate, Avg Settlement Time, Pending Payouts, Top Decline Reasons, and Top Payment Methods. Vortex Mind investigates when fee or dispute trends shift; Ask Viq™ answers in plain English with citations back to the transaction.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.