Ecom orders the merchant fulfilled but NetSuite never billed for. Common cause: SuiteScript order-import script failing silently.
At a glance
Ecom Orders Missing Matching NetSuite Cash Sale / Invoice is a cross-channel: revenue at risk metric tracked from NetSuite data. It surfaces operational signal so you can spot regressions, opportunities, and structural patterns. Cross-reference the sibling cards below for the full diagnostic picture. This is a cross-channel card: it joins NetSuite to a sibling connector to surface insight neither shows alone. Gated: renders when — has_ecommerce_sibling.
| What it counts | Ecom orders the merchant fulfilled but NetSuite never billed for. Common cause: SuiteScript order-import script failing silently. |
| Sample type | Backend API data from NetSuite, refreshed on the standard data refresh. |
| Why it matters | The metric appears in the Cross-Channel: Revenue at Risk category and complements the sibling cards listed below. Track movement over time to identify regressions or opportunities. |
| Reading the value | Compare the current period to the prior period to read direction. Cross-reference siblings to triangulate cause. |
| Format | number |
| Time window | 7D |
| Alert trigger | >0 unmatched after 7d |
| Sentiment key | — |
| Roles | owner, finance, operations |
Calculation
Calculated automatically from your NetSuite data on the standard refresh. See the At a glance summary for what it tracks and the worked example below for a typical reading.Worked example
A representative reading of Ecom Orders Missing Matching NetSuite Cash Sale / Invoice for a typical NetSuite account. The card reports the current value alongside a comparison against the previous period — direction matters. When it moves outside the expected range, cross-reference the siblings below to find the cause; use Vortex Mind to trace upstream causes and Ask Viq for natural-language exploration.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
ns_xc_inventory_parity | Cross-Channel: Revenue at Risk sibling: SKUs with NetSuite-vs-Ecom Inventory Drift >5%. |
ns_xc_customer_master_drift | Cross-Channel: Revenue at Risk sibling: Ecom Customers Absent from NetSuite Customer Record. |
ns_xc_aged_receivables_credit_risk | Cross-Channel: Revenue at Risk sibling: AR Aging on Customers with Active Ecom Orders. |