| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Auth Token Health | 🦸 Hero | hero | Nerve Centre | kpi |
| Fulfillment Rate | 🦸 Hero | hero | Fulfilment & Operations | gauge |
| Refund Rate | 🦸 Hero | hero | Refunds & Cancellations | gauge |
| Total Revenue | 🦸 Hero | hero | Executive Command Centre | kpi |
| Unfulfilled Orders | 🦸 Hero | hero | Executive Command Centre | kpi |
| Zero/Negative Stock Variants | 🦸 Hero | hero | Inventory & Stock | kpi |
| Active Ads on Out-of-Stock SKUs | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | alert_table |
| Catalogue Drift vs Amazon | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | alert_table |
| Email-Attributed Revenue Share | 🔗 Cross-Channel | - | Cross-Channel: Revenue at Risk | gauge |
| Marketplace Revenue Share (Amazon) | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | donut |
| Revenue at Risk (live incident) | 🔗 Cross-Channel | - | Cross-Channel: Revenue at Risk | kpi |
| AOV by Country | Non-Hero | - | Geography & Channel | bar |
| Average Order Value | Non-Hero | - | Executive Command Centre | kpi |
| Avg Time to Fulfil (hrs) | Non-Hero | - | Fulfilment & Operations | kpi |
| Avg Time-to-Paid (hrs) | Non-Hero | - | Payments & Checkout | kpi |
| Cancellation Rate | Non-Hero | - | Refunds & Cancellations | gauge |
| Customer Spend Segments | Non-Hero | - | Customer & Retention | pie |
| Days-of-Cover by SKU | Non-Hero | - | Inventory & Stock | bar |
| Discount % of Revenue | Non-Hero | - | Revenue & Sales | gauge |
| Financial Status Mix | Non-Hero | - | Payments & Checkout | bar |
| Fulfillment Rate Over Time | Non-Hero | - | Fulfilment & Operations | area |
| Fulfillment Status Mix | Non-Hero | - | Fulfilment & Operations | pie |
| Inventory Distribution | Non-Hero | - | Inventory & Stock | bar |
| Low-Stock SKUs (<10 units) | Non-Hero | - | Inventory & Stock | kpi |
| New Customers | Non-Hero | - | Customer & Retention | kpi |
| OOS Spike Alert | Non-Hero | - | Nerve Centre | alert_list |
| Orders by Country | Non-Hero | - | Geography & Channel | bar |
| Orders Over Time | Non-Hero | - | Revenue & Sales | area |
| Partially-Paid Orders | Non-Hero | - | Payments & Checkout | kpi |
| Payment Methods | Non-Hero | - | Payments & Checkout | pie |
| Product Status Mix | Non-Hero | - | Catalogue & Merchandising | pie |
| Products by Vendor | Non-Hero | - | Catalogue & Merchandising | bar |
| Products Missing Description | Non-Hero | - | Catalogue & Merchandising | kpi |
| Refund Value | Non-Hero | - | Refunds & Cancellations | kpi |
| Refund-Rate Spike Alert | Non-Hero | - | Nerve Centre | alert_list |
| Refunds Over Time | Non-Hero | - | Refunds & Cancellations | area |
| Repeat Customer Rate | Non-Hero | - | Customer & Retention | gauge |
| Revenue by Channel | Non-Hero | - | Geography & Channel | pie |
| Revenue Drop Alert | Non-Hero | - | Nerve Centre | alert_list |
| Revenue Over Time | Non-Hero | - | Revenue & Sales | area |
| Shipping Cost as % of Revenue | Non-Hero | - | Fulfilment & Operations | gauge |
| Shopline Health Score | Non-Hero | - | Executive Command Centre | gauge |
| SKU Coverage | Non-Hero | - | Catalogue & Merchandising | gauge |
| Slow-Moving Products | Non-Hero | - | Catalogue & Merchandising | bar_horizontal |
| Top Cities by Orders | Non-Hero | - | Geography & Channel | bar |
| Top Customers by Spend | Non-Hero | - | Customer & Retention | bar_horizontal |
| Top Products by Revenue | Non-Hero | - | Catalogue & Merchandising | bar_horizontal |
| Total Discount Used | Non-Hero | - | Revenue & Sales | kpi |
| Total Orders | Non-Hero | - | Executive Command Centre | kpi |
| Total Shipping Revenue | Non-Hero | - | Revenue & Sales | kpi |
| Total Tax Collected | Non-Hero | - | Revenue & Sales | kpi |
| Unique Customers | Non-Hero | - | Customer & Retention | kpi |
Shopline KPIs, Vortex IQ Nerve Centre
Every Shopline KPI pulse Vortex IQ Nerve Centre tracks: 52 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 52 KPI pulses for Shopline stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Shopline connector brings the Vortex IQ AI OS to merchants on the Asia-Pacific commerce platform. The Nerve Centre tracks 52 KPI pulses for Shopline stores - including hero alerts (Auth Token Health, Refund Rate, Zero/Negative Stock Variants) plus cross-channel cards that fuse Shopline with Amazon (Catalogue Drift vs Amazon, Marketplace Revenue Share) and email (Email-Attributed Revenue Share). Vortex Mind investigates when a number moves; Ask Viqâ„¢ lets you ask in plain English with citations back to the source card.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.