At a glance
Live count of Bring claims you have filed for damaged, lost, missing-content or service-failure consignments where Bring has not yet either paid out or formally rejected the claim. Each unresolved claim is real working capital tied up: the customer has been refunded or reshipped, the product is gone, and the recovery cash from Bring is in flight. The card’s value lives in its ageing tail; a claim in flight under 7 days is normal, a claim past 30 days is at risk of being rejected or forgotten, a claim past 90 days is usually written off.
Calculation
Calculated automatically from your Bring data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
The Drammen-based outdoor-apparel merchant. Reading taken at 09:00 CET on 11 Mar 26.
The card reads 32; the alert at
>0 unresolved >7d is firing because everything past the 0 to 7 day bucket counts. Five things to notice:
- The 0 to 7 day bucket is healthy noise. 14 claims in flight under a week is normal volume for a 15,000-monthly-parcel operation; expect roughly 0.1 percent of consignments to generate a claim. Do not chase these; let Bring’s standard process work through them.
- The 31 to 60 day bucket is the recovery-cash dial. NOK 9,650 sitting in escalated status. The single highest-value Cargo claim should have a dedicated CS owner contacting the Bring case handler weekly until it pays or rejects. Cargo claims have a longer investigation window (Bring needs to physically inspect freight), but 60 days is the tipping point where recovery probability drops below 60 percent.
- The 61 to 90 day bucket is “phone the case handler today” territory. A single 4,200 NOK claim past 60 days needs explicit follow-up; the case handler may not have all required documentation, or the claim may have been mis-routed internally. Polite weekly nudges via the Mybring claims portal recover more cash than silent waiting.
- The 90+ day bucket is usually a process failure. The 1,150 NOK December claim with no movement suggests either (a) the merchant did not respond to a Bring documentation request, or (b) Bring closed the claim without notifying. Open the claim in Mybring, check for any pending action items, and either resubmit or accept the write-off. Either way, the claim should not stay in
open >90dforever. - The total open value is 39,475 NOK of working capital tied up. At this scale that is a manageable line on the balance sheet. At 10x scale (open claims around 400,000 NOK) it becomes a finance-team-managed line and warrants a dedicated claims-recovery process or a third-party recovery service.
Sibling cards merchants should reference together
Open Claims is the recovery-cash dial. Pair with these to read the whole picture:Reconciling against the vendor’s own dashboard
Where to look in Bring’s own portal: Mybring Claims → Claims → My Claims, default sort by status. The portal exposes the same population the card reads via the Claims API, so the count should reconcile to the unit. Each claim has a detail page with the full case-handler dialogue, supporting documentation, and current status; this is the operational source of truth. For aged-claim recovery follow-up, sort bysubmittedAt ascending.
Why our number may legitimately differ from Mybring:
Cross-connector reconciliation:
Known limitations / merchant FAQs
How long does Bring usually take to resolve a claim? Median for damage claims is 18 to 25 working days; for loss claims 25 to 40 working days; for service-failure (SLA-credit) claims 10 to 15 working days. Cargo and high-value claims run longer (30 to 60 days) because Bring physically inspects the consignment. Anything past these medians is worth a polite case-handler nudge through the Mybring portal. My claim was rejected. Can I appeal? Yes. Bring’s claims process supports a single internal appeal within 30 days of the rejection notice. Appeals require new evidence (photos, recipient witness statement, value invoices); resubmitting the same documentation rarely succeeds. If the internal appeal is also rejected, the dispute can be escalated to the Norwegian consumer ombudsman (Forbrukertilsynet) for B2C consignments or to the standard commercial-arbitration clauses in your Bring agreement for B2B. The card’s count includes claims under appeal asunder_investigation.
Why did my claim count drop overnight from 32 to 28?
Most likely Bring paid out 4 claims and the API status moved from under_investigation to paid. Cross-check with Claim Value (open); the open value should drop by approximately the paid amount. If the count drops but the value does not, look at status history; sometimes a batch of claims is reclassified rather than paid.
Can I file a claim before the customer has confirmed damage?
Operationally yes, but Bring will request damage photos from the recipient before paying. Best practice is to (1) refund or reship the customer immediately on report, (2) request damage photos as part of the same conversation, (3) file the claim within 60 days using the customer’s photos as evidence. Filing without photos extends the resolution time by 7 to 14 days while Bring’s case handler chases the recipient directly.
My damage claim was rejected because Bring says the packaging was inadequate. What now?
Common rejection reason for fragile or oddly-shaped goods. Bring’s Cargo and Parcel claims terms require packaging to meet UPU / ISTA standards for the category. If your packaging genuinely was inadequate, accept the rejection and upgrade packaging (this is operationally cheaper than chasing claims). If you believe the packaging was adequate, appeal with photos showing the original packaging condition AND the damage condition; “the customer threw the box away before we asked” loses appeals. Pair with a packaging-spec audit from Bring’s logistics team if rejections are concentrated on a specific product category.
Should I file claims for late-delivery service failures on Home Delivery / Pickup Parcel?
Generally no. Standard Bring residential services (Home Delivery, Pickup Parcel) are aim-only and do not carry an automatic SLA-credit. Claims on these services for late delivery are routinely rejected; the time spent filing is not cost-recoverable. The claim-eligible services for late delivery are Bring Cargo (with SLA contract), Special Delivery overnight, and Business Parcel Bulk B2B with negotiated SLA. The card surfaces every filed claim; you decide which subset is worth filing in the first place.
Can I bulk-file claims via API?
Yes. The Claims API POST /claims/v2/claims endpoint accepts a single claim per request; bulk-filing is implemented as a sequence of API calls in a script. Most operations teams build a daily script that pulls eligible incidents (lost-in-transit consignments past 14 days, damaged-in-transit consignments with customer-confirmed damage) from the warehouse system and auto-submits the claims with attached evidence. The card reads the same API and shows the resulting open count; bulk-filing increases throughput but does not change reconciliation.
What if I never file claims because the operational cost outweighs recovery cash?
Reasonable for some merchants. Bring’s claim-recovery economics work for high-AOV merchants (above 500 NOK) and for high-claim-frequency operations. A merchant with average parcel value 200 NOK and a 0.5 percent damage rate sees roughly 1 NOK of damage cost per parcel; the time to file a claim (15 to 30 minutes per claim) often costs more than the recovery. The healthy decision: file claims only above a value threshold (say 500 NOK) and write off the rest. The card supports this by allowing a value filter on the alert.
Does the count include claims I filed against Bring for damage caused by my own warehouse?
The card cannot tell the difference; it counts what is filed. Bring’s case handlers will reject claims where the damage clearly originated pre-handover (no transit-damage signature on the consignment, packaging undamaged, internal damage only). If the merchant is filing speculative claims hoping some will pay, the rejection rate becomes the integrity check; rejection rates above 30 percent suggest a process review at the merchant side rather than at Bring.