CyberSource KPIs, Vortex IQ Nerve Centre

Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 76 KPI pulses for CyberSource stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The CyberSource connector covers Visa’s enterprise payment platform, used by larger merchants needing fine-grained 3DS, BIN intelligence, and decline-recovery analytics. The Nerve Centre tracks 76 KPI pulses in the Vortex IQ AI OS catalogue - including hero alerts (Authorisation Success Rate, 3DS Challenge Abandon Rate, Top Declining Issuers, Open Chargebacks, Payment Health Score) plus cross-platform cards (Decline Spike vs Checkout Funnel Drop, Recoverable Revenue (decline-driven), Disputes vs Returns Correlation, 3DS Friction Revenue Loss). Vortex Mind investigates when an issuer starts blocking transactions or 3DS friction climbs; Ask Viq™ lets you ask in plain English with citations back to the source card.

Card	Metrics type	Category	Chart
3DS Challenge Abandon Rate	Key Metrics	3DS & Fraud	gauge
Authorisation Success Rate	Key Metrics	Executive Command Centre	gauge
Chargeback Rate	Key Metrics	Disputes & Chargebacks	gauge
Decline Rate	Key Metrics	Executive Command Centre	gauge
Decline Rate Spike Alert	Key Metrics	Nerve Centre	alert_list
Dispute Rate	Key Metrics	Executive Command Centre	gauge
Dispute Threshold Watch	Key Metrics	Nerve Centre	kpi
Open Chargebacks	Key Metrics	Disputes & Chargebacks	kpi
Payment Health Score	Key Metrics	Executive Command Centre	gauge
Revenue at Risk (live)	Key Metrics	Executive Command Centre	kpi
Top Declining Issuers	Key Metrics	BIN Intelligence	bar_horizontal
Total Transaction Value	Key Metrics	Executive Command Centre	kpi
3DS Friction Revenue Loss	Cross-Platform Metrics	Revenue at Risk	kpi
Decline Spike vs Checkout Funnel Drop	Cross-Platform Metrics	Revenue at Risk	dual_axis
Disputes vs Returns Correlation	Cross-Platform Metrics	Revenue at Risk	scatter
Recoverable Revenue (decline-driven)	Cross-Platform Metrics	Revenue at Risk	kpi
3DS Abandonment Rate	Supporting Metrics	Transaction Health	gauge
3DS Failure Alert	Supporting Metrics	Nerve Centre	alert_list
3DS Frictionless Volume	Supporting Metrics	3DS & Fraud	kpi
3DS Success Rate	Supporting Metrics	3DS & Fraud	gauge
3DS-Authenticated Transactions	Supporting Metrics	3DS & Fraud	kpi
Average Transaction	Supporting Metrics	Volume	kpi
Average Transaction Value	Supporting Metrics	Revenue & Sales	kpi
Avg Dispute Response Time	Supporting Metrics	Disputes & Chargebacks	kpi
Avg Settlement Time (days)	Supporting Metrics	Settlement	kpi
Avg Settlement Time (days)	Supporting Metrics	Settlement & Payouts	kpi
AVS Match Rate	Supporting Metrics	Payments & Checkout Health	gauge
Card Brand Performance	Supporting Metrics	BIN Intelligence	heatmap
Card vs Billing Country Mismatch	Supporting Metrics	Geography	kpi
Chargeback Rate	Supporting Metrics	Refunds & Disputes	gauge
Chargeback Reason Codes	Supporting Metrics	Disputes & Chargebacks	bar_horizontal
Chargeback Value (30d)	Supporting Metrics	Disputes & Chargebacks	kpi
Corporate vs Consumer Cards	Supporting Metrics	BIN Intelligence	donut
Cross-Border Transaction Share	Supporting Metrics	Geography	gauge
Decision Manager Score Mix	Supporting Metrics	3DS & Fraud	histogram
Decline Rate	Supporting Metrics	Transaction Health	gauge
Decline Rate by Card-Country	Supporting Metrics	BIN Intelligence	choropleth
Decline Retry Success Rate	Supporting Metrics	Payments & Checkout Health	gauge
Declined Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Dispute Rate	Supporting Metrics	Refunds & Disputes	gauge
Dispute Win Rate	Supporting Metrics	Disputes & Chargebacks	gauge
Dunning Recovery Rate	Supporting Metrics	Subscription & Recurring	gauge
Fraud Velocity Alert	Supporting Metrics	Nerve Centre	alert_list
High-Value Transactions	Supporting Metrics	Revenue & Sales	table
Net Revenue (after refunds + fees)	Supporting Metrics	Revenue & Sales	kpi
Oldest Pending Payout (days)	Supporting Metrics	Settlement	kpi
Oldest Pending Payout (days)	Supporting Metrics	Settlement & Payouts	kpi
Pending Payouts	Supporting Metrics	Settlement	kpi
Pending Settlement	Supporting Metrics	Settlement & Payouts	kpi
Prepaid Card Share	Supporting Metrics	BIN Intelligence	kpi
Recoverable Declines (soft)	Supporting Metrics	Payments & Checkout Health	kpi
Recurring Charge Failure Rate	Supporting Metrics	Subscription & Recurring	gauge
Recurring Charge Volume	Supporting Metrics	Subscription & Recurring	line
Refund Count	Supporting Metrics	Refunds	kpi
Refund Rate	Supporting Metrics	Refunds & Disputes	gauge
Refund Rate	Supporting Metrics	Refunds	gauge
Refund Value	Supporting Metrics	Refunds	kpi
Refund Velocity Trend	Supporting Metrics	Refunds	line
Refund Volume	Supporting Metrics	Refunds & Disputes	kpi
Revenue by Country	Supporting Metrics	Geography	choropleth
Revenue by Currency	Supporting Metrics	Revenue & Sales	donut
Revenue Over Time	Supporting Metrics	Revenue & Sales	area
Sales Volume Anomalies	Supporting Metrics	Revenue & Sales	line
Settlement Batch Success Rate	Supporting Metrics	Settlement & Payouts	gauge
Settlement Stuck	Supporting Metrics	Nerve Centre	alert_list
Stored-Token Health	Supporting Metrics	Subscription & Recurring	kpi
Success Rate	Supporting Metrics	Transaction Health	gauge
Successful Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Top Decline Reasons	Supporting Metrics	Transaction Health	bar_horizontal
Top Decline Reasons	Supporting Metrics	Payments & Checkout Health	bar_horizontal
Top Payment Methods	Supporting Metrics	Transaction Health	pie
Total Transactions	Supporting Metrics	Volume	kpi
Total Transactions	Supporting Metrics	Payments & Checkout Health	kpi
Total Volume	Supporting Metrics	Volume	kpi
Under-Review Rate	Supporting Metrics	Payments & Checkout Health	gauge
Volume Trend	Supporting Metrics	Volume	area

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CyberSource KPIs, Vortex IQ Nerve Centre