At a glance
Total monetary value of Japan Post compensation claims that are currently open (filed but not yet settled or rejected), read in real time. It is the money tied up in lost, damaged, or undelivered consignments that the merchant is waiting to recover. The alert fires above the configured threshold, so the claims team sees when exposure has built up rather than discovering it at month end.
What it tracks
The card sums the declared or insured value of every open claim returned by the Japan Post claims endpoint, where “open” means filed and still awaiting a Japan Post decision (it excludes settled and rejected claims). Claims arise from lost parcels, damage in transit, and non-delivery, and are most material on insured EMS consignments and higher-value Yu-Pack items; Yu-Pack carries a standard compensation ceiling unless additional cover was purchased, and EMS compensation follows the EMS insured-value terms. Because the figure is real-time and cumulative across all open cases, it climbs as new claims are filed and drops as Japan Post settles or rejects them, so a steadily rising number means claims are being opened faster than they are being closed. The>$500 alert (read in the card’s display currency) is the prompt to check whether a backlog is forming. When it trips, pair it with Open Claims for the case count behind the value, Failed Deliveries and Exception Rate for the upstream incidents that generate claims, and Returned to Sender for parcels that bounced rather than vanished. A rising value with a flat case count means individual claims are getting larger (high-value EMS); a rising count with flat value means more small domestic claims.