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Nerve Centre KPIs · Audit Profile · Sentiment Settings Vortex IQ Nerve Centre tracks 53 KPI pulses for Klaviyo stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Klaviyo connector is the most-used email + SMS lifecycle platform in DTC. The Nerve Centre tracks 53 KPI pulses for Klaviyo accounts in the Vortex IQ AI OS catalogue - including hero alerts (Email-Attributed Revenue, Flow vs Campaign Revenue Mix, Bounce Rate, Bounce Spike, Spam Complaint Rate, Abandoned-Cart Flow Status) plus cross-platform cards (Abandoned-Cart Recovery Value, Email Share of Total Store Revenue, Top Sends → Purchase Lag, Unsubs Within 7d of Purchase). Vortex Mind investigates when email revenue dips or deliverability degrades; Ask Viq™ lets you ask in plain English (“why did flow revenue drop last week?”) with citations back to the source card.
A note on data availability. Cards populate from your connected Klaviyo account, so what you see depends on your data and key permissions:
  • Revenue & engagement metrics (open/click/conversion rates, revenue) need the Reports scope enabled on the connected API key. If a card reads “no data yet”, the dashboard tells you which scope to turn on.
  • Cross-platform cards (email share of revenue, abandoned-cart recovery) light up once a store (BigCommerce/Shopify/etc.) is connected on the same workspace.
  • SMS and predictive/RFM segment cards appear once those Klaviyo features are in use; until then they’re kept off the default dashboard and listed here as roadmap.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.