At a glance
Total monetary value of open, unresolved compensation claims (Reklamation) filed with DHL for lost or damaged Deutsche Post consignments. It is the money you are owed but have not yet recovered: a live ledger of cash sitting with the carrier. The card reads in real time and alerts once the open balance crosses 500 (in your account currency, EUR for German DHL), the point at which a finance owner should be chasing recovery rather than letting claims age.
What it tracks
The card sums the declared claim value across all claims in an open or pending state with the DHL Reklamationsstelle, grounded in thedetail: “Claim Value (open) for the selected period.” It is the financial counterpart to Open Claims, which counts the claims themselves: a small number of high-value claims can trip the >$500 alert before the claim count looks alarming, which is exactly why the value view exists. A rising open balance has two readings. Either claim volume is climbing, in which case check Exception Rate and Failed Deliveries for the underlying loss or damage trend, or claims are simply not being resolved, in which case the money is stuck in DHL’s process and needs chasing. Treat a sustained balance above the threshold as working capital tied up with the carrier.