At a glance
Total monetary value of Sendle cover claims that are currently open (lodged but not yet paid, declined or closed), shown in real time. This is money you have asked Sendle to refund for parcels that were lost or damaged in transit, and it sits as working capital you cannot recognise until each claim resolves. The alert fires when open claim value exceeds $500, the point where unresolved claims stop being noise and start being a cash-flow and process question for finance.
What it tracks
The card sums the claimed amount across every open Sendle claim, read from the claim records the connector pulls for the workspace. Sendle parcels carry cover (the standard inclusion plus any purchased extended cover up to the parcel’s declared value), and a claim is the formal request to recover that cover after a loss or damage exception. Thetime_window is RT, so the figure rises the moment a new claim is lodged and falls as claims are paid out or declined. Because it is a live balance rather than a period count, read it alongside Open Claims for the count behind the value, and trace upstream to the events that generate claims: Exception Rate, Failed Deliveries and Returned to Sender. A climbing value with a flat claim count means you are claiming on higher-value parcels; a climbing count means a transit-quality problem upstream.