| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Avg Shipping Cost | 🦸 Hero | hero | Cost & Efficiency | kpi |
| Days to Token Expiry | 🦸 Hero | hero | Operational Health | kpi |
| Exception Rate | 🦸 Hero | hero | Exceptions & Claims | gauge |
| Late Shipments | 🦸 Hero | hero | Delivery Performance | kpi |
| On-Time Delivery Rate | 🦸 Hero | hero | Delivery Performance | gauge |
| Open Claims | 🦸 Hero | hero | Exceptions & Claims | kpi |
| API Error Rate | Non-Hero | standard | Operational Health | gauge |
| Avg Transit (days) | Non-Hero | standard | Delivery Performance | kpi |
| Claim Value (open) | Non-Hero | standard | Exceptions & Claims | kpi |
| Cost by Zone | Non-Hero | standard | Cost & Efficiency | bar_horizontal |
| Cost Per Shipment Trend | Non-Hero | standard | Cost & Efficiency | sparkline |
| Failed Deliveries | Non-Hero | standard | Exceptions & Claims | kpi |
| First-Attempt Delivery Rate | Non-Hero | standard | Delivery Performance | gauge |
| High-Cost Shipment Outliers | Non-Hero | standard | Cost & Efficiency | table |
| Label Generation Success | Non-Hero | standard | Operational Health | gauge |
| OTD by Route | Non-Hero | standard | Service Mix | bar_horizontal |
| Returned to Sender | Non-Hero | standard | Exceptions & Claims | kpi |
| Shipments | Non-Hero | standard | Volume | kpi |
| Shipments by Destination | Non-Hero | standard | Service Mix | geo_map |
| Shipments by Service | Non-Hero | standard | Service Mix | pie |
| Shipments Over Time | Non-Hero | standard | Volume | line |
Sendle KPIs, Vortex IQ Nerve Centre
Every Sendle KPI pulse Vortex IQ Nerve Centre tracks: 21 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 21 KPI pulses for Sendle stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The Sendle connector brings the Vortex IQ AI OS to small businesses in the US, Canada, and Australia using Sendle’s carbon-neutral door-to-door parcel network - designed as an Australia Post and USPS alternative for SMB shippers. The Nerve Centre tracks 21 KPI pulses with hero alerts on Avg Shipping Cost, On-Time Delivery Rate, Late Shipments, Exception Rate, Open Claims, and Days to Token Expiry. Vortex Mind investigates when failed-delivery counts trend up or a route’s OTD drifts off pace; Ask Viq™ answers in plain English with citations back to the source shipment.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.