| Card | Class | Tier | Category | Chart |
|---|---|---|---|---|
| Channel Revenue Drop Alert | 🦸 Hero | hero | Nerve Centre | alert_list |
| Declined Transaction Rate | 🦸 Hero | hero | Payment Health | gauge |
| Fulfillment Rate | 🦸 Hero | hero | Fulfillment | gauge |
| Incomplete Cart Rate | 🦸 Hero | hero | Decline & Recovery | gauge |
| OOS Listings per Channel | 🦸 Hero | hero | Channel Performance | kpi |
| Products with Zero/Negative Stock | 🦸 Hero | hero | Inventory | kpi |
| Refund Rate | 🦸 Hero | hero | Refunds & Cancellations | gauge |
| Revenue Drop Alert | 🦸 Hero | hero | Nerve Centre | alert_list |
| Revenue Mix by Channel | 🦸 Hero | hero | Channel Performance | donut |
| Size of the Prize 🎯 | 🦸 Hero | hero | Decline & Recovery | kpi |
| Total Revenue | 🦸 Hero | hero | Revenue & Growth | kpi |
| Unfulfilled Orders | 🦸 Hero | hero | Order Issues | kpi |
| Active Ads on Out-of-Stock SKUs | 🔗 Cross-Channel | hero | Revenue at Risk | alert_table |
| Amazon Revenue Share vs DTC | 🔗 Cross-Channel | hero | Revenue at Risk | donut |
| Catalogue Drift (BC ↔ Amazon) | 🔗 Cross-Channel | hero | Revenue at Risk | alert_table |
| Checkout Funnel Biggest Leak | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | funnel |
| Email-Attributed Revenue Share | 🔗 Cross-Channel | - | Revenue at Risk | gauge |
| Paid Traffic Waste at Checkout | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | bar_horizontal |
| Revenue at Risk (active incidents) | 🔗 Cross-Channel | hero | Revenue at Risk | kpi |
| Revenue at Risk (live decline spike) | 🔗 Cross-Channel | hero | Cross-Channel: Revenue at Risk | kpi |
| Abandoned Cart Spike Alert | Non-Hero | - | Nerve Centre | alert_list |
| Annualised Recovery Run-Rate | Non-Hero | - | Decline & Recovery | kpi |
| AOV by Channel | Non-Hero | - | Channel Performance | bar |
| AOV by Country | Non-Hero | - | Geography | bar |
| AOV with/without Discount | Non-Hero | - | Promotions | bar |
| Average Order Value | Non-Hero | - | Revenue & Growth | kpi |
| Cancellation Rate | Non-Hero | - | Refunds & Cancellations | gauge |
| Cancelled Orders Over Time | Non-Hero | - | Cancellations | area |
| Channel Revenue Trend | Non-Hero | - | Channel Performance | line |
| Collection/Category Count | Non-Hero | - | Catalogue Health | kpi |
| Conversion Rate by Channel | Non-Hero | - | Channel Performance | bar |
| Currency Mix by Channel | Non-Hero | - | Channel Performance | stacked_bar |
| Customer Acquisition Trend | Non-Hero | - | Trends | area |
| Customer Churn Risk | Non-Hero | - | Customer Retention | gauge |
| Customer Order Frequency | Non-Hero | - | Customer Retention | bar |
| Customer Spend Segments | Non-Hero | - | Customer Insights | pie |
| Customers with Zero Spend | Non-Hero | - | Customer Health | kpi |
| Declines by Payment Method | Non-Hero | - | Decline & Recovery | bar |
| Discount % of Revenue | Non-Hero | - | Revenue & Growth | gauge |
| Discounts Given Over Time | Non-Hero | - | Promotions | area |
| Email Health | Non-Hero | - | Customer Data | gauge |
| Failed Orders (count) | Non-Hero | - | Decline & Recovery | kpi |
| Failed Orders Value | Non-Hero | - | Decline & Recovery | kpi |
| Failures by Channel | Non-Hero | - | Channel Performance | bar |
| File Library by Type | Non-Hero | - | Media | pie |
| Financial Status Breakdown | Non-Hero | - | Operations | bar |
| Free vs Paid Shipping | Non-Hero | - | Shipping | pie |
| Fulfillment Rate Over Time | Non-Hero | - | Operations | area |
| Fulfillment Status | Non-Hero | - | Fulfillment | pie |
| Fulfilment Delay Alert | Non-Hero | - | Nerve Centre | alert_list |
| Fulfilment Rate by Channel | Non-Hero | - | Channel Performance | bar |
| Gross Margin | Non-Hero | - | Profitability | gauge |
| Guest vs Registered Orders | Non-Hero | - | Customer Insights | pie |
| Inventory Distribution | Non-Hero | - | Inventory | bar |
| Inventory Split by Channel | Non-Hero | - | Channel Performance | stacked_bar |
| Line Item Fulfillment Status | Non-Hero | - | Operations | pie |
| Margin by Brand | Non-Hero | - | Profitability | bar |
| Missing SEO Title Count | Non-Hero | - | Product Analysis | kpi |
| Most Refunded Products | Non-Hero | - | Returns | bar_horizontal |
| New Customers | Non-Hero | - | Customer Insights | kpi |
| OOS Spike Alert | Non-Hero | - | Nerve Centre | alert_list |
| Orders by Channel | Non-Hero | - | Channel Performance | bar |
| Orders by Country | Non-Hero | - | Customer Insights | bar |
| Orders by Device | Non-Hero | - | Traffic & Channels | pie |
| Orders by State/Region | Non-Hero | - | Geography | bar |
| Orders Over Time | Non-Hero | - | Trends | area |
| Organic Recovery Rate | Non-Hero | - | Decline & Recovery | gauge |
| Payment Methods | Non-Hero | - | Operations | pie |
| Product Status | Non-Hero | - | Product Analysis | pie |
| Products by Type | Non-Hero | - | Product Analysis | bar |
| Products by Vendor | Non-Hero | - | Product Analysis | bar |
| Products Missing Description | Non-Hero | - | Catalogue Health | kpi |
| Refund Rate by Channel | Non-Hero | - | Channel Performance | bar |
| Refund Rate Spike Alert | Non-Hero | - | Nerve Centre | alert_list |
| Refund Value | Non-Hero | - | Refunds & Cancellations | kpi |
| Refunded Orders | Non-Hero | - | Refunds & Cancellations | kpi |
| Refunds Over Time | Non-Hero | - | Refunds | area |
| Repeat Customer Rate | Non-Hero | - | Customer Insights | gauge |
| Repeat Customer Rate by Channel | Non-Hero | - | Channel Performance | bar |
| Repeat-Failure Customers | Non-Hero | - | Decline & Recovery | bar_horizontal |
| Return Status | Non-Hero | - | Returns | pie |
| Revenue Breakdown | Non-Hero | - | Finance | pie |
| Revenue by Brand | Non-Hero | - | Brand Performance | bar_horizontal |
| Revenue by Category | Non-Hero | - | Category Performance | bar_horizontal |
| Revenue by Channel | Non-Hero | - | Revenue Patterns | pie |
| Revenue by Currency | Non-Hero | - | Finance | pie |
| Revenue by Day of Week | Non-Hero | - | Revenue Patterns | bar |
| Revenue by Device | Non-Hero | - | Traffic & Channels | bar |
| Revenue by Hour | Non-Hero | - | Revenue Patterns | bar |
| Revenue by Payment Gateway | Non-Hero | - | Finance | bar |
| Revenue Over Time | Non-Hero | - | Trends | area |
| Shipping Cost as % of Revenue | Non-Hero | - | Shipping | gauge |
| Shipping Methods | Non-Hero | - | Shipping | pie |
| SKU Coverage | Non-Hero | - | Catalogue Health | gauge |
| Slow-Moving Products | Non-Hero | - | Product Analysis | bar_horizontal |
| Stock vs Sales Velocity | Non-Hero | - | Inventory | bar |
| Store Health Score | Non-Hero | - | Overview | gauge |
| Tax Collected Over Time | Non-Hero | - | Tax | area |
| Top 5 Unrecovered (Yesterday) | Non-Hero | - | Decline & Recovery | alert_table |
| Top Cities by Orders | Non-Hero | - | Geography | bar |
| Top Coupons | Non-Hero | - | Promotions | bar_horizontal |
| Top Customers | Non-Hero | - | Customer Insights | bar_horizontal |
| Top Product Tags | Non-Hero | - | Catalogue | bar |
| Top Products by Channel | Non-Hero | - | Channel Performance | table |
| Top Products by Revenue | Non-Hero | - | Product Analysis | bar_horizontal |
| Top Refunding Customers | Non-Hero | - | Returns | bar_horizontal |
| Top SKUs | Non-Hero | - | Product Analysis | bar_horizontal |
| Top SKUs by Revenue | Non-Hero | - | Product Analysis | bar_horizontal |
| Total Discount Used | Non-Hero | - | Revenue & Growth | kpi |
| Total Orders | Non-Hero | - | Revenue & Growth | kpi |
| Total Shipping Revenue | Non-Hero | - | Revenue & Growth | kpi |
| Total Tax Collected | Non-Hero | - | Revenue & Growth | kpi |
| Unique Customers | Non-Hero | - | Customer Insights | kpi |
| Unverified Email Customers | Non-Hero | - | Customer Health | kpi |
| Weekend vs Weekday | Non-Hero | - | Revenue Patterns | pie |
BigCommerce KPIs, Vortex IQ Nerve Centre
Every BigCommerce KPI pulse Vortex IQ Nerve Centre tracks: 115 metrics covering revenue, orders, customers, refunds, and more.
Vortex IQ Nerve Centre tracks 115 KPI pulses for BigCommerce stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.
The BigCommerce connector is one of the deepest commerce integrations in the Vortex IQ AI OS catalogue. The Nerve Centre tracks 115 KPI pulses for BigCommerce stores - including the multi-channel revenue mix (DTC, Amazon, eBay), payment-decline recovery surface (Declined Transaction Rate, Incomplete Cart Rate, Size of the Prize unrecovered value), and the cross-channel Active Ads on Out-of-Stock SKUs alert that catches paid spend on broken funnels. Vortex Mind investigates when revenue or recovery dips; Ask Viq™ lets you ask anything in plain English with citations back to the card.
Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.