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History and Rollback is the StagingPro audit surface and the recovery mechanism. Every data migration and theme deployment lands here with full provenance: who initiated it, what entities were touched, when it ran, where data went, and the result. From the same screen you can roll a botched change back to the previous state with one click.

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Three tabs

When you open History and Rollback, three tabs appear: History and Rollback main page with three tabs

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Data Migrations tab

The Data Migrations tab lists every migration with its source environment, destination environment, start and end timestamps, and current status.

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Filtering

Filter controls at the top of the tab:
  • From, start date for the date range filter.
  • To, end date for the date range filter.
  • Batch ID, search for a specific migration by its unique Request ID.
  • Apply Filter to apply, Reset to clear.

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Reading a migration row

Each row shows: Status meanings:

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Drilling into per-entity detail

Click the Request ID or View Details to expand the migration: Per-entity migration detail view The expanded view lists each entity (e.g. Page Templates, Products, Categories) with: Green dot with “No errors” confirms a clean migration. For large migrations you can drill down further into individual item-by-item status with their UUIDs, timestamps, and per-item View Details links.

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Code Deployment tab

The Code Deployment tab tracks theme deployments from the connected repository: Code Deployment tab Each row:

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Approval workflow

Code deployments may require approval before going live:
  • Pending Approval, deployment is waiting for review.
  • Approved, deployment will proceed.
  • Rejected, deployment will not run.
Available actions depending on state:
  • Deploy, push the theme to the target environment.
  • View Logs, inspect detailed deployment logs.
  • Rollback, revert to a previous theme version.
  • Schedule, set a future deployment time.
Deployments may take 15 to 20 minutes after approval, depending on theme size. The bottleneck is BigCommerce assembling the theme bundle and accepting the upload, not StagingPro itself.

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Scheduled Migration tab

The Scheduled Migration tab lists migrations scheduled for future execution. This is a Premium-tier feature. Scheduled Migration tab Each scheduled entry shows: To cancel a scheduled migration:
  1. Open the Scheduled Migration tab.
  2. Find the migration in the grid.
  3. Click Cancel in the Action column.
  4. Confirm.
You can only cancel migrations that have not yet started.

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Audit trail summary

The History and Rollback section gives you a complete audit trail:
  • Who, the system records which account initiated the action.
  • What, exactly which entities were migrated.
  • When, precise timestamps for every activity.
  • Where, source and destination environments.
  • Result, success, partial, or failure with error details.
Useful for: compliance reporting, post-incident review, change management, team coordination, troubleshooting handoffs to support.

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Theme rollback

The Action column on Code Deployment offers Rollback. Click it, and StagingPro redeploys the previous theme version to the same environment. Indicative time: 15 to 20 minutes for the rollback bundle to land on BigCommerce. Useful when a theme deploy regressed checkout or broke a key page.

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Best practices

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Before contacting support

To help our team resolve your issue quickly, please gather the following information before contacting the helpdesk:
  • Request ID of the problematic migration.
  • Started at and Completed at timestamps.
  • Error messages from the per-entity view.
  • Source and destination environments.