At a glance
On-Time Shipping Rate is the fulfilment reliability metric tracked from Newegg Marketplace data. It measures the share of orders shipped by their ship-by date. Newegg weighs this directly into seller health and Egg Badge eligibility, so a rate below threshold drags both, whether the order is seller-fulfilled or routed through SBN (Shipped By Newegg). Because it is one of the loudest inputs to account standing, this card sits in the hero set for owners and operations.
| What it counts | The percentage of orders shipped on or before their ship-by date over the period, across seller-fulfilled and SBN orders, as surfaced by the Newegg Marketplace integration. |
| Sample type | Backend API data from Newegg Marketplace, refreshed on the standard data refresh. |
| Why it matters | On-time shipping is a core input to Newegg’s seller health score and Egg Badge eligibility. Slipping below threshold drags both and erodes buyer trust on a tech-focused marketplace where dispatch speed matters. |
| Reading the value | Higher is healthier. Read the gauge against the prior period; a fall below threshold means a meaningful share of orders missed their ship-by date. |
| Currency | percent |
| Time window | 30D vsP |
| Alert trigger | <95% |
| Sentiment key | neg_on_time_ship_rate |
| Roles | owner, operations |
Calculation
Calculated automatically from your Newegg Marketplace data. The card divides orders shipped on or before their ship-by date by total shippable orders over the 30-day window, expresses the result as a percentage, and compares it against the prior period. Both seller-fulfilled and SBN orders count. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of On-Time Shipping Rate for a typical merchant on Newegg Marketplace. Suppose the gauge usually reads around 98 percent, then drops to 93 percent over the window, falling under the 95 percent line. Tracing it shows a two-day stretch where a carrier pickup was missed and a batch of seller-fulfilled orders shipped a day late. SBN orders in the same window stayed on time. The merchant fixes the pickup schedule and, for high-volume SKUs, shifts more inventory into SBN so dispatch is handled by Newegg Logistics, and the rate climbs back above threshold the following week. For deeper investigation, use Vortex Mind to trace which SKUs or fulfilment path drove the late shipments; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
neg_late_shipments | Fulfilment sibling: the count of orders that missed ship-by. |
neg_pending_ship | Fulfilment sibling: orders awaiting dispatch that threaten this rate. |
neg_orders_per_day | Fulfilment sibling: daily order volume that drives dispatch load. |
neg_egg_badge_status | Executive sibling: the Egg Badge this rate helps protect. |
neg_marketplace_health_score | Executive sibling: the composite health score this rate feeds. |
Reconciling against Newegg Seller Portal
Where to look in the Newegg Seller Portal: On-time shipping appears in the Seller Portal performance and account health section, scored against each order’s ship-by date. Confirm whether the Seller Portal view blends seller-fulfilled and SBN orders the same way and that the period matches before reconciling against the Vortex IQ figure. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ uses a 30-day rolling window; Seller Portal performance may use a fixed evaluation window. | Variable | Match the period range. |
| Fulfilment scope. Vortex IQ blends seller-fulfilled and SBN; a Seller Portal view may split them. | Variable | Confirm which order types each view counts. |
| Carrier scan timing. A shipment scanned just after the ship-by cutoff may post differently across systems. | Marginal | Allow for carrier scan posting lag. |