At a glance
Vinted Shop Health Score is an executive metric tracked from Vinted data. It rolls the signals that govern a Pro seller’s standing, rating, complaint rate, dispatch speed, listing completeness, and engagement, into a single composite score. It is the fastest way to answer “is my Vinted shop in good shape?” without reading every card. A falling score is an early, aggregated warning that one or more underlying drivers is slipping.
| What it counts | A composite 0-to-100 score blending reputation, fulfilment, and listing-health signals into one shop-standing indicator. |
| Sample type | Backend API data from Vinted, combined across signals and refreshed on the standard data refresh. |
| Why it matters | The score condenses the drivers Vinted uses to judge a shop into one number, so leadership can see standing at a glance and drill into the weakest contributing card. |
| Reading the value | Higher is better. A reading below the healthy band means at least one driver, rating, complaints, dispatch, or completeness, is pulling standing down. |
| Currency | score |
| Time window | Real time / 7D |
| Alert trigger | Fires when the composite score falls below the configured healthy band. |
| Sentiment key | vin_marketplace_health_score |
| Roles | owner, finance, operations |
Calculation
Calculated automatically from your Vinted data. Vortex IQ blends the key standing signals, rating, complaint rate, dispatch performance, listing completeness, and engagement, into a single weighted score on a 0-to-100 scale. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of Vinted Shop Health Score for a typical Pro seller on Vinted. The score usually sits around 88. After a busy fortnight it drops to 64, below the healthy band. Opening the contributing cards shows two drivers slipped at once: dispatch speed fell because of a weekend backlog, and complaint rate rose on an optimistically graded batch. Rating and completeness held. The action is targeted: clear the dispatch backlog and tighten condition grading, rather than a broad overhaul. As both drivers recover, the score should climb back toward baseline within a week or two. For deeper investigation, use Vortex Mind to attribute the drop to specific drivers; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
vin_alert_account_health_drop | Alert sibling: the trip-wire that fires as the score falls. |
vin_feedback_rating | Reputation sibling: a core score driver. |
vin_buyer_protection_complaint_rate | Fulfilment sibling: a core score driver. |
vin_ship_within_5d_rate | Fulfilment sibling: dispatch speed, a core driver. |
vin_revenue_at_risk | Executive sibling: revenue exposure when standing slips. |
Reconciling against Vinted
Where to look in Vinted’s own dashboard: Vinted does not publish a single composite health score for sellers. It surfaces the underlying pieces, public rating, recent reviews, and order or complaint history. Reconcile by sanity-checking the score’s direction against those signals: if rating and dispatch look strong, the score should be high. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Composite definition. The score is a Vortex IQ blend, not a Vinted-published number. | Variable | Read it as a directional standing indicator, then drill into the contributing cards. |
| Weighting. Profile weighting may emphasise the drivers that matter most to your business. | Variable | Confirm weighting matches your priorities. |
| Refresh timing. Real-time signals and 7-day signals update on different cadences. | Marginal | Allow for mixed-cadence inputs near a change. |