At a glance
Buyer-Protection / Rating Threshold Crossed is an account-health alert tracked from Vinted data. It fires the moment a Pro seller’s buyer-protection complaint rate or feedback rating moves past the safe band Vinted uses to judge shop standing. On a C2C resale marketplace where discovery and buyer trust are tightly coupled to rating, a crossed threshold is an early warning that visibility and conversion are about to soften. Treat it as a same-day action item rather than a metric to monitor.
Calculation
Calculated automatically from your Vinted data. Vortex IQ continuously compares your live buyer-protection complaint rate and feedback rating against the thresholds set in your profile, then raises an entry whenever either crosses into the warning band. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of Buyer-Protection / Rating Threshold Crossed for a typical Pro seller on Vinted. On 12 Mar 26 the card sits at zero, with complaint rate at roughly 1.8% and rating near 4.85. Over the next week a batch of items described as “like new” arrive with visible wear, three buyers open buyer-protection complaints, and the complaint rate ticks past the safe band while two low-star reviews pull the rating toward the comfort floor. The card jumps to two breaches. The fix is rarely the refunds themselves, it is tightening condition grading and photos so description matches reality. For deeper investigation, use Vortex Mind to trace which listings or categories drove the complaints; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against Vinted
Where to look in Vinted’s own dashboard: Vinted surfaces the underlying signals in the seller profile and shop reviews area, where the public rating and recent buyer feedback are visible, and in the order or complaint history where buyer-protection cases appear. There is no single “threshold crossed” view in Vinted, so reconcile by checking the rating shown on your shop and counting recent complaint cases against your configured band. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with the complaint-rate and feedback-rating siblings for the full diagnostic picture. For divergence investigations, use Vortex Mind.