At a glance
Alibaba Supplier Health Score is an executive composite metric tracked from Alibaba data. It rolls your badge level, RFQ response rate, on-time delivery, and inverse Trade Assurance dispute rate into a single score so leadership can read marketplace standing at a glance. For a B2B supplier it is the one number that says whether the Alibaba channel is healthy or sliding toward a downgrade. The card sits in the Executive Command Centre category and pairs with the badge and operational sibling cards listed below to build a complete diagnostic picture.
| What it counts | A weighted composite of badge level, response rate, on-time delivery rate, and inverse dispute rate, expressed as a single health score. Each input contributes to where the score lands. |
| Sample type | Backend API data from Alibaba, refreshed on the standard data refresh. |
| Why it matters | It compresses the four signals that govern supplier standing into one executive read, so leadership can spot decline before any single KPI breaches its own threshold. |
| Reading the value | Higher is better. A score below the threshold means one or more inputs are weak enough to put marketplace standing and badge tier at risk. |
| Currency | count |
| Time window | RT/7D |
| Alert trigger | <70 |
| Sentiment key | ali_marketplace_health_score |
| Roles | owner, finance, operations |
Calculation
Vortex IQ reads your badge level, RFQ response rate, on-time delivery rate, and Trade Assurance dispute rate from the Alibaba integration and combines them into a weighted composite, inverting the dispute rate so that fewer disputes lift the score. The result is a single health number reported live and trended over a 7-day window. Because it is a composite, a strong score can still hide one weak input, which is why the sibling cards matter. See the worked example below for a typical reading.Worked example
A representative reading of Alibaba Supplier Health Score for a typical Alibaba supplier. Suppose a Gold Supplier carries strong response and delivery KPIs but a recent run of disputes pushes dispute rate up, and the composite slips from 82 to 66 over the week of 15 Jun 26, below the 70 threshold. The interpretation is that the headline score is being dragged down almost entirely by the dispute input while the other three hold, so the priority is resolving the open Trade Assurance cases and addressing whatever quality or fulfilment issue is causing them. For deeper investigation into which input moved the score, use Vortex Mind to trace upstream causes; to ask how the score has trended by week in plain English, use Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
supplier-badge-kpi-threshold-crossed | The alert that fires when a health-score input breaches its individual threshold. |
verified-gold-supplier-badge-status | The badge tier that is a direct input to this score. |
rfq-response-rate-30d | The response input feeding the composite. |
on-time-delivery-rate | The delivery input feeding the composite. |
dispute-rate | The dispute input, inverted, feeding the composite. |
Reconciling against Alibaba Seller dashboard
Where to look in Alibaba’s own dashboard: The contributing signals live in My Alibaba under the Account Health or Star Rating view, with response data in the Message Centre and delivery and dispute data in Trade Assurance and Orders. Alibaba does not publish this exact composite, so reconcile by checking each input. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ blends a live reading with a 7-day trend; Alibaba scores each KPI over its own assessment window. | Variable | Compare each input over a matched window rather than the composite directly. |
| Time zone. KPI cut-offs are evaluated in the account time zone; Vortex IQ aligns to your merchant reporting time zone. | Marginal | Confirm time zone match. |
| Filter scope. Profile-level filters (storefront, product line, test orders) may narrow the inquiries and orders behind each input. | Variable | Match filter settings. |