At a glance
Pending Shipment (WAITING_SELLER_SEND) is a fulfilment metric tracked from Alibaba data. It counts orders sitting in the WAITING_SELLER_SEND state, paid for and awaiting dispatch by the supplier. The card sits in the Fulfilment category and pairs with on-time-delivery and late-shipment siblings, because a backlog here puts the on-time delivery badge KPI at risk before any delivery is actually late. Cross-reference the related cards listed below for context.
Calculation
Vortex IQ counts the orders currently flagged in the WAITING_SELLER_SEND state in real time and compares that live count against the rolling 30-day average for the same state. The alert fires when the current backlog exceeds twice the 30-day average. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of Pending Shipment (WAITING_SELLER_SEND) for a typical Alibaba supplier. Suppose the 30-day average backlog sits around 6 orders awaiting dispatch at any given time. On the morning of 12 Mar 26 the live count reads 14, which is more than twice the average and crosses the alert. The operations owner opens the WAITING_SELLER_SEND queue, finds that a courier pickup was missed the day before, books a same-day collection, and clears the backlog before any order breaches its promised date. Acting on this card keeps the on-time delivery rate and the supplier badge KPI intact. For deeper investigation of which lanes or warehouses are stalling, use Vortex Mind to trace upstream causes; for natural-language exploration such as “which orders are stuck waiting to ship”, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against Alibaba Seller dashboard
Where to look in Alibaba’s own dashboard: Open the Alibaba Supplier workbench, go to Trade then Order Management, and filter orders by the awaiting-shipment or pending-dispatch status. The workbench shows the same queue of paid orders not yet marked as shipped. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.