At a glance
On-Time Delivery Rate is a fulfilment metric tracked from Alibaba data. It reports the share of B2B orders delivered within the promised window, a number Alibaba buyers watch closely and one that feeds directly into supplier badge standing. The card sits in the Fulfilment category and pairs with dispatch and shipment-backlog siblings, because misses here compound toward badge loss and buyer blocklists. Cross-reference the related cards listed below for context.
| What it counts | The percentage of B2B orders delivered on or before the promised delivery date over the trailing 30-day window. Computed from the latest available shipment and delivery data and refreshed on the standard data refresh. |
| Sample type | Backend API data from Alibaba, refreshed on the standard data refresh. |
| Why it matters | The metric appears in the Fulfilment category and complements the sibling cards listed below. B2B buyers expect tight delivery windows, and sustained misses erode the supplier badge and push buyers to competitors. |
| Reading the value | Higher is better. Compare the current 30-day window to the prior period and watch for any slide toward the alert floor. Cross-reference siblings for the full diagnostic picture. |
| Currency | percent |
| Time window | 30D vsP |
| Alert trigger | <95% |
| Sentiment key | ali_on_time_delivery_rate |
| Roles | owner, operations |
Calculation
Vortex IQ divides the number of orders delivered on or before their promised date by the total number of orders due for delivery in the trailing 30-day window, expressed as a percentage. The card also reports the change against the prior comparable period. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of On-Time Delivery Rate for a typical Alibaba supplier. Suppose 420 B2B orders were due for delivery in the 30 days ending 12 Mar 26 and 393 of them arrived on or before the promised date. That is an on-time rate of about 93.6 percent, which sits below the 95 percent alert floor and turns the gauge amber. The prior window ran at 96.2 percent, so the operations owner sees a real slide rather than noise. They check the pending-shipment backlog and dispatch cadence to find the held orders before the badge KPI is affected. For deeper investigation of which lanes or order types caused the misses, use Vortex Mind to trace upstream causes; for natural-language exploration such as “which orders shipped late last week”, ask Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
pending-shipment-waiting-seller-send | Fulfilment sibling: dispatch backlog that directly threatens on-time delivery. |
late-shipments-risking-supplier-badge | Fulfilment sibling: late shipments that drag this rate down. |
supplier-badge-kpi-threshold-crossed | Reputation sibling: badge KPI that on-time delivery feeds. |
orders-day | Fulfilment sibling: order volume that sets the dispatch load. |
alibaba-supplier-health-score | Reputation sibling: composite health score on-time delivery contributes to. |
Reconciling against Alibaba Seller dashboard
Where to look in Alibaba’s own dashboard: Open the Alibaba Supplier workbench and go to the service or performance section, where on-time delivery and other supplier performance KPIs are reported alongside badge standing. The workbench typically shows a rolling performance figure tied to badge eligibility. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ uses a 30-day rolling window by default; the workbench may use its own performance cycle. | Variable | Match the period range. |
| Time zone. The workbench uses the account time zone; Vortex IQ aligns to merchant reporting time zone, which can shift a borderline delivery across the cutoff. | Marginal | Confirm time zone match. |
| Filter scope. Profile-level filters (channel, B2B only, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. |