At a glance
Late Shipments Risking Supplier Badge is a real-time alert metric tracked from Alibaba data. It lists every Trade Assurance order that has passed its committed shipping deadline and therefore counts against the on-time delivery KPI that holds up your Verified or Gold Supplier badge. For a B2B supplier each late dispatch chips at the delivery score that buyers and Alibaba both watch. The card sits in the Nerve Centre category and pairs with the badge and health sibling cards listed below to build a complete diagnostic picture.
| What it counts | The number of open orders that are past their committed shipping deadline and still not dispatched. Each order is listed so you can prioritise the slowest ones. |
| Sample type | Backend API data from Alibaba, refreshed on the standard data refresh. |
| Why it matters | Late dispatches drag down the on-time delivery KPI that underpins your supplier badge. A run of them can tip the badge into review and cut storefront visibility. |
| Reading the value | Any value above zero is a live risk. Open the list, sort by how far past deadline each order sits, and clear the worst first. |
| Currency | count |
| Time window | RT |
| Alert trigger | any order past shipping_deadline |
| Sentiment key | ali_alert_dispatch_sla_miss |
| Roles | owner, operations |
Calculation
Vortex IQ reads your open Trade Assurance orders from the Alibaba integration and compares each order’s committed shipping deadline against the current time. Any order that is past its deadline and not yet marked dispatched is added to the alert list and counted. The card reports the live count of at-risk orders and lists each one so you can act. See the worked example below for a typical reading.Worked example
A representative reading of Late Shipments Risking Supplier Badge for a typical Alibaba supplier. Suppose three escrow orders were due to ship by 18 Jun 26 but a component delay held them in the warehouse, and the card now reads 3. Two are one day past deadline and one is four days past, so the four-day order is the most damaging to the on-time delivery KPI and gets dispatched first, with proactive buyer messages sent on all three to protect the relationship. The interpretation is that clearing this backlog quickly limits the dent to the delivery score before it threatens the badge. For deeper investigation into what stalled fulfilment, use Vortex Mind to trace upstream causes; to ask which buyers are affected in plain English, use Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
supplier-badge-kpi-threshold-crossed | Nerve Centre sibling: the composite alert these late shipments feed into. |
on-time-delivery-rate | The delivery KPI these late orders erode. |
pending-shipment-waiting-seller-send | The wider pool of orders awaiting your dispatch. |
alibaba-supplier-health-score | The health score that includes on-time delivery as an input. |
dispute-rate | Late shipments often precede disputes; watch this together. |
Reconciling against Alibaba Seller dashboard
Where to look in Alibaba’s own dashboard: Late and pending dispatches appear in My Alibaba under Orders, filtered to Trade Assurance orders awaiting shipment, with delivery performance summarised in the Account Health view. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Alibaba may roll a shipment into a fixed delivery-assessment window; Vortex IQ flags it live the moment the deadline passes. | Variable | Match the assessment window before comparing. |
| Time zone. Shipping deadlines are evaluated in the account time zone; Vortex IQ aligns to your merchant reporting time zone. | Marginal | Confirm time zone match so deadlines line up. |
| Filter scope. Profile-level filters (storefront, product line, test orders) may narrow which orders Vortex IQ counts. | Variable | Match filter settings. |