At a glance
Late Shipments Risking Supplier Badge is a real-time alert metric tracked from Alibaba data. It lists every Trade Assurance order that has passed its committed shipping deadline and therefore counts against the on-time delivery KPI that holds up your Verified or Gold Supplier badge. For a B2B supplier each late dispatch chips at the delivery score that buyers and Alibaba both watch. The card sits in the Nerve Centre category and pairs with the badge and health sibling cards listed below to build a complete diagnostic picture.
Calculation
Vortex IQ reads your open Trade Assurance orders from the Alibaba integration and compares each order’s committed shipping deadline against the current time. Any order that is past its deadline and not yet marked dispatched is added to the alert list and counted. The card reports the live count of at-risk orders and lists each one so you can act. See the worked example below for a typical reading.Worked example
A representative reading of Late Shipments Risking Supplier Badge for a typical Alibaba supplier. Suppose three escrow orders were due to ship by 18 Jun 26 but a component delay held them in the warehouse, and the card now reads 3. Two are one day past deadline and one is four days past, so the four-day order is the most damaging to the on-time delivery KPI and gets dispatched first, with proactive buyer messages sent on all three to protect the relationship. The interpretation is that clearing this backlog quickly limits the dent to the delivery score before it threatens the badge. For deeper investigation into what stalled fulfilment, use Vortex Mind to trace upstream causes; to ask which buyers are affected in plain English, use Ask Viq.Sibling cards merchants should reference together
Reconciling against Alibaba Seller dashboard
Where to look in Alibaba’s own dashboard: Late and pending dispatches appear in My Alibaba under Orders, filtered to Trade Assurance orders awaiting shipment, with delivery performance summarised in the Account Health view. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with the sibling badge and delivery cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.