At a glance
Cancellation Rate is the share of your Bonanza orders that were cancelled in the period, compared against the prior period, shown as a gauge. Cancellations on Bonanza usually mean an order could not be fulfilled, often because stock ran out after the sale, and a rising rate hurts booth standing and buyer trust. It sits in the fulfilment layer and pairs with the on-time, pending-shipment, and returns cards below to show how reliably your booth completes the orders it takes.
| What it counts | The percentage of Bonanza orders cancelled in the period, measured against the prior period. |
| Sample type | Backend API data from Bonanza, refreshed on the standard data refresh. |
| Why it matters | High cancellation signals stock or fulfilment problems and drags down booth rating and buyer confidence, so owners and operations need to keep it low and stable. |
| Reading the value | Lower is better. Compare the current period to the prior one: a rising gauge means cancellations are climbing, and a reading above the alert line needs investigation. |
| Currency | percent |
| Time window | 30D vsP |
| Alert trigger | >3% |
| Sentiment key | bon_cancellation_rate |
| Roles | owner, operations |
Calculation
Vortex IQ takes the count of Bonanza orders cancelled in the current 30-day window, divides it by the orders placed in that window, and renders the result as a gauge alongside the prior-period figure so direction is clear. The vs-prior comparison makes a rising or falling trend visible at a glance. See the At a glance summary above for the alert line and the worked example below for a typical reading.Worked example
A representative reading of Cancellation Rate for a typical merchant on Bonanza. On 14 Mar 26 a booth reads a cancellation rate of 4.2 percent against 2.1 percent in the prior period, tripping the above-3-percent alert. Digging in, most cancellations come from a single fast-moving listing that kept selling after its stock hit zero. The merchant tightens stock sync on that listing and pauses it until replenished, and the next period’s gauge settles back near 2 percent. Vortex Mind traces the spike to the oversold listing, and Ask Viq lets the owner ask in plain English which listings drove the cancellations.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
bon_on_time_ship_rate | Fulfilment sibling: On-Time Shipping Rate. |
bon_pending_ship | Fulfilment sibling: Pending Shipment. |
bon_return_rate | Fulfilment sibling: Return Rate. |
bon_dispute_rate | Reputation sibling: Dispute Rate. |
bon_rating_average | Reputation sibling: Booth Rating. |
Reconciling against Bonanza
Where to look in Bonanza’s own dashboard: Check your Bonanza selling area under orders, where cancelled sales are flagged with a status and reason, to confirm the count and cause behind the rate. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ uses a 30-day rolling window versus the prior period by default; Bonanza dashboards may use calendar periods. | Variable | Match the period range. |
| Time zone. Bonanza uses account time zone; Vortex IQ aligns to merchant reporting time zone. | Marginal | Confirm time zone match. |
| Filter scope. Profile-level filters (booth, channel, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. |