At a glance
Late Shipments is a real-time fulfilment alert for your Bonanza booth. It lists every order that has passed its ship-by deadline without a tracked dispatch, so a slipping order surfaces the moment it goes overdue rather than after a buyer complains. It sits in the Nerve Centre alert layer and pairs with the on-time and pending-shipment cards below to give operations a full dispatch picture.
| What it counts | Bonanza orders that are past their ship-by deadline and not yet marked dispatched. |
| Sample type | Backend API data from Bonanza, refreshed on the standard data refresh. |
| Why it matters | Late dispatch on Bonanza erodes booth rating and buyer trust and feeds disputes and cancellations. Catching overdue orders early lets owners and operations clear them before they damage standing. |
| Reading the value | Any order in this list is actionable now. Treat a non-empty list as a same-day task and work it down to zero. |
| Currency | number |
| Time window | RT |
| Alert trigger | any order past ship_deadline |
| Sentiment key | bon_alert_dispatch_sla_miss |
| Roles | owner, operations |
Calculation
This is a real-time alert rather than a rolling metric. Vortex IQ compares each open Bonanza order’s ship-by deadline against the current time and lists any order that has passed its deadline without a recorded dispatch. The list refreshes as orders are shipped or new ones go overdue. See the At a glance summary above for the trigger condition and the worked example below for a typical fire.Worked example
A representative reading of Late Shipments for a typical merchant on Bonanza. On 14 Mar 26 a booth that normally clears dispatch by mid-morning shows 3 orders on the Late Shipments alert after a carrier pickup was missed the previous afternoon. The merchant opens the list, sees all three are same-warehouse items, prints labels and dispatches them by noon, clearing the alert and protecting the booth rating. Left unattended, those three orders would likely have triggered buyer messages and a dent in on-time shipping rate. Vortex Mind traces the upstream cause to the missed pickup, and Ask Viq lets the owner ask in plain English which buyers were affected.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
bon_on_time_ship_rate | Fulfilment sibling: On-Time Shipping Rate. |
bon_pending_ship | Fulfilment sibling: Pending Shipment. |
bon_cancellation_rate | Fulfilment sibling: Cancellation Rate. |
bon_orders_per_day | Fulfilment sibling: Orders / Day. |
bon_marketplace_health_score | Executive sibling: Bonanza Booth Health Score. |
Reconciling against Bonanza
Where to look in Bonanza’s own dashboard: Check your Bonanza selling area under orders, where each sale shows its ship-by date and dispatch status, to confirm which orders are overdue and which have tracking attached. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ evaluates live overdue state by default; Bonanza dashboards may group orders by calendar day. | Variable | Match the period range. |
| Time zone. Bonanza uses account time zone; Vortex IQ aligns to merchant reporting time zone. | Marginal | Confirm time zone match. |
| Filter scope. Profile-level filters (booth, channel, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. |