At a glance
Late Dispatches Risking Partner Status lists every open order that has passed its committed shipping deadline on Target Plus. Target holds partners to an enterprise-grade on-time dispatch SLA of around 99%, and each late order erodes the rolling SLA the partner scorecard tracks. Because sustained SLA breach is one of the triggers in Target’s partner-status review, this card is your daily worklist for protecting the partner relationship. Clearing these orders quickly is the most direct way to keep your on-time rate above the line.
| What it counts | The number of open orders currently past their committed Target Plus shipping deadline. |
| Sample type | Backend API data from Target Plus, refreshed on the standard data refresh. |
| Why it matters | Each late order pulls down the rolling on-time SLA, and sustained breach of the ~99% target risks a partner-status review and possible offboarding. |
| Reading the value | Any value above zero is an action list: dispatch those orders today before they compound the SLA breach. |
| Currency | count |
| Time window | RT |
| Alert trigger | any order past shipping_deadline |
| Sentiment key | tgt_alert_dispatch_sla_miss |
| Roles | owner, operations |
Calculation
Vortex IQ reads open Target Plus orders and compares each order’s committed shipping deadline to the current time on every refresh. Any order that is still un-dispatched after its deadline is counted, and the card reports the live total rather than a period average so the worklist always reflects what is overdue right now. Orders drop off the list the moment a tracked dispatch is recorded against them. The count is deliberately a raw number of orders, not a rate, so a single late order is visible and actionable rather than hidden in a percentage. See the worked example below for how the list behaves over a busy weekend.Worked example
A representative reading of Late Dispatches Risking Partner Status for a typical Target Plus partner. On the morning of 20 Jun 26 an apparel partner opens the card and sees 8 orders past their shipping deadline, all placed late on 18 Jun 26 when a warehouse shift was short-staffed. The operations lead prioritises them, prints labels, and dispatches all 8 before midday. By the next refresh the card reads zero. Had they been left another day, the rolling on-time SLA would have dipped toward the 99% line and risked flippingpartner-health-composite-crossed-threshold. Use Vortex Mind to trace whether the late orders cluster around a specific carrier, warehouse, or SKU, and ask Ask Viq “which orders are overdue and how long have they been late?” for a plain-English worklist.
Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
on-time-dispatch-rate-partner-sla | The rolling rate these late orders feed into; check the headline SLA after clearing the list. |
late-dispatch-rate-partner-penalty | Translates late dispatches into the penalty exposure Target applies. |
pending-dispatch | Shows orders awaiting dispatch before they go late, so you can act earlier. |
partner-health-composite-crossed-threshold | The roll-up alert that flips when these late orders push the SLA below the trigger. |
target-plus-partner-health-score | The graded score that absorbs the SLA impact of repeated late dispatches. |
Reconciling against Target Plus Partners
Where to look in the Target Plus Partners portal: Open the order management view and the SLA reports on the Partner scorecard. The portal lists orders by their dispatch deadline and shows which have breached; this card mirrors that worklist in real time so you can clear it without paging through the portal. The scorecard’s rolling on-time rate is where these late orders ultimately register. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary | Vortex IQ counts an order as late the instant the deadline passes; the portal may batch updates | Re-check after the next refresh if a borderline order is in flight. |
| Time zone | The shipping deadline is evaluated against the portal’s local time | Confirm the deadline timestamp matches the portal’s displayed cutoff. |
| Filter scope | Vortex IQ counts all open overdue orders; a portal filter may exclude some statuses | Match the portal’s status filter to “open, un-dispatched” before comparing counts. |
Known limitations / merchant FAQs
Q: How often does this card update? It refreshes on the standard data refresh and is evaluated in real time, so an order appears the moment it passes its deadline and drops off as soon as a dispatch is recorded. Q: Why does the Target Plus Partners number differ from this card? The portal may batch its order-status updates or apply a different status filter, so a borderline order can show on one before the other. The two converge within a refresh cycle. Q: How does this relate to the sibling metrics? This card is the order-level worklist behind the rolling on-time SLA. Clearing it improveson-time-dispatch-rate-partner-sla and reduces the chance of partner-health-composite-crossed-threshold firing.
Q: Can I change the alert threshold?
The default fires on any order past its shipping deadline. If you want a buffer, for example alerting only when several orders are overdue, adjust it in the Sensitivity tab.