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Two related tasks live under the same parent menu in CloudHub: Edit Account Profile and Change Password. Both are reached from the 247 avatar in the top-right of any CloudHub screen, and both live under Configure > User Settings in the breadcrumb. This page covers both flows.

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Edit Account Profile

The Edit User form is the user-record editor. It carries every field tied to your CloudHub user identity except the password.

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How to open

  1. Click the 247 avatar in the top-right of the navigation bar.
  2. Click Edit Account Profile in the dropdown.
  3. CloudHub navigates to Home > Configure > User Settings > Edit User.

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Fields on the form

FieldWhat it acceptsNotes
UsernameEmail-format identifier (e.g. example@gmail.com)This is the email you use at sign-in. Changing it affects the credential you log in with, so update with care.
Full NameFree textYour display name, shown in audit trails and Catalogue Edits Today / Catalogue Creation Today panels.
DepartmentDropdownChoose your team (Operations, Customer Service, Warehouse, etc.). Drives the role-based defaults a super-admin assigns.
Address Line 1Free textYour business address, used for invoice templates and shipping note templates.
Address Line 2Free textOptional second line.
CityFree text
Post CodeFree text
Login CountriesMulti-selectThe list of country codes from which sessions for this user are permitted. See “Login Countries” below.
Profile PictureFile uploadDrop an image into the dotted dropzone or click Choose File. The thumbnail displays in the avatar menu and audit logs.

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Login Countries, what it does

Login Countries is an IP-geolocation restriction. CloudHub looks up the country your session originates from and refuses authentication if it is not in your allowed list. Use it when:
  • Your team operates from a fixed set of countries and you want to prevent off-shore credential abuse.
  • Your customer data falls under data-residency obligations that require demonstrable access control.
  • You have had a security incident and want to ringfence access while you investigate.
Leave the field empty to allow sessions from any country (the default). Add the country names you operate from to lock the account down.

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Saving and rolling back

Two buttons sit at the bottom of the form:
  • Back, in light pink, returns you to the previous page without saving.
  • Save, in light blue, commits your changes.
Until you click Save, nothing is persisted. If you back out via the breadcrumb or browser back, you lose unsaved edits.

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Change Password

The Change Password form is a separate screen. It is the only way to update your password from inside CloudHub once you are signed in. (If you are locked out, use the Forgot password flow on the login page instead.)

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How to open

  1. Click the 247 avatar in the top-right of the navigation bar.
  2. Click Change Password in the dropdown.
  3. CloudHub navigates to Home > Configuration > User Settings > Change Password.

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Fields on the form

FieldWhat it accepts
Old PasswordYour current password. CloudHub verifies this before accepting the new one.
New PasswordThe replacement password you want to set.
Confirm New PasswordRe-type the new password exactly. CloudHub rejects the change if the two new-password fields do not match.
Click the blue Update button to commit. Until you click Update nothing is persisted.

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Password requirements

CloudHub enforces a minimum complexity:
  • At least eight characters.
  • At least one uppercase letter.
  • At least one lowercase letter.
  • At least one digit.
  • At least one special character.
A password manager (1Password, Bitwarden, KeePass, the Chrome / Safari built-in) is the recommended way to generate and store a strong password. Do not reuse a password you use elsewhere; CloudHub holds payout data for marketplace accounts and is a high-value target for credential stuffing.

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What happens after you change the password

  1. The password update is persisted.
  2. All other CloudHub sessions for your user are invalidated (your current session stays valid). If you are signed in on a second browser or a phone, those sessions are forced to re-authenticate with the new password.
  3. The next time you sign in, use the new password.

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Common questions

I forgot my old password but I am still signed in. Can I change without it? No. The Old Password field is required and verified server-side. Sign out, use the Forgot your password? flow on the login page, and reset via the email link. The Save button is greyed out on the Edit User page. That is the default visual state. The button activates when at least one field has changed. If you only viewed the form without editing, Save stays inactive. My profile picture upload is not working. Three common causes. First, the file is too large; CloudHub accepts up to a few megabytes per image. Second, the file is not an image (PNG, JPG, JPEG); other formats are rejected. Third, your browser blocked the upload because of a content-security extension. Try a different browser or disable the extension. Login Countries is empty. Is that a security risk? It allows sessions from any country, which is the default. It is not strictly a risk, but it is a missed mitigation. If your team is geographically known, it is good practice to set the field. The downside is travelling staff need to update the list before they fly. I changed my password and now my mobile app is asking for credentials again. That is expected. Changing the password invalidates every other session. Re-enter the new password on the mobile app and you are back in.

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Next steps