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Scan, Pack and Ship is the warehouse-floor workflow inside CloudHub. The merchandiser has done the listing work in Optimise, the orders have landed in Pending Orders, and now the warehouse team needs to pick, pack, label, and dispatch them. This page is where that happens. The page lives at Home > Deliver > Scan, Pack and Ship and is also accessible via the Scan, Pack and Ship quick-link in the top navigation.

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The three sub-tabs

A horizontal tab strip at the top organises the workflow into three stages:
Sub-tabWhen to use it
PicksheetGenerate the pick list before going to the shelves.
Process Orders one by oneProcess orders individually, scanning each barcode at the bench.
Process Orders in BulkProcess many orders at once for high-throughput days.
You typically work left to right: print the picksheet, walk the warehouse, then back to the bench to process orders one-by-one or in bulk depending on volume.

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Picksheet sub-tab

The Picksheet tab is the pick-list generator.

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Top toolbar

Three coloured action buttons sit on the left:
  • Generate Pick Sheet (pink), generates the pick sheet PDF for the selected orders.
  • Unlock Orders (green), releases orders that another picker had locked. (Locking prevents two pickers picking the same order; if a picker abandons the bench the orders need unlocking.)
  • Invoice Print (purple), prints invoices alongside the picksheet.
Filters on the right:
  • Account Name, dropdown of marketplace accounts (e.g. Amazon - monogram-amazonuk).
  • Order Search, dropdown of search field, plus a free-text input.
  • Search and Clear Search buttons.

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Columns

ColumnWhat it shows
(checkbox)Selects the row.
SourceMarketplace and account.
Order IDThe marketplace order.
Order DateWhen the order was placed.
SKULine item SKU.
Qty OrderedUnits the customer wanted.
Qty ShippedUnits already shipped (zero for un-picked orders).
Age in StageHow long the order has been in the current stage. Watch this for SLA risk.
Product TitleLine item title.
Shipping ServiceThe shipping service the customer paid for.
Workflow NameWhich Order Workflow this order is following.
Locked ByIf the order is locked to another picker, this column shows the picker name.
When the queue is empty, the page shows “No Records Found.” beneath the toolbar.

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Workflow

  1. Apply filters to scope to the orders you want to pick (e.g. all Amazon Prime orders to hit the SLA window first).
  2. Tick the rows or use a Select All control.
  3. Click Generate Pick Sheet.
  4. The PDF picksheet renders, optimised for warehouse-walk order (the route the picker should take through the bin locations).
  5. Print, walk, pick.

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Process Orders one by one sub-tab

The bench-side scanning surface. The picker scans each parcel and the SKU(s) inside, the page validates against the order, and the system writes the pack confirmation. This is the highest-accuracy mode because every barcode scan is verified. It is also the slowest. Use it for high-value orders, multi-line orders, or any order where a mis-pack would be expensive.

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Process Orders in Bulk sub-tab

The bulk-throughput mode. The picker scans multiple parcel labels in a session and the page processes them all at once. Faster, lower-friction, used for high-volume single-line orders where mis-pack risk is low. The Print Console is a separate surface that streamlines the label-printing leg of the workflow. The screenshot Scan, Pack and Ship with Print Console shows the same workflow with the Print Console overlay enabled. The Print Console takes over the print queue: as orders move from Picked to Packed, labels render in the Console window, the warehouse printer pulls them on a queue, and the picker confirms each label scanned correct before the next one releases. This pairs well with Process Orders in Bulk because the picker maintains rhythm at the bench while the printer catches up. Print Console events are logged to the Print Console Print Log.

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Scan, Pack and Ship Export

A bulk-export surface for orders at any workflow stage. Open via the Export Orders action on the order list (often surfaced from the Pending Orders page or directly in Scan, Pack and Ship). The export carries:
  • Filters at the top: Marketplace Account, Country Code, Item Order, supplier, plus an Apply Filter button.
  • An Order Stages strip showing counts at each stage (e.g. Cancelled 974, Cancelled 95896, Dispatched 8888, Dispatched Confirmed 1306).
  • A bulk action strip: Print Picking List, Move Order Stage, Export Orders, Print Invoice/Label, Change Shipping, Print Wo. Order, Print Note, Cancel Confirmed, Upload Tracking ID, Send to FBA, Mark as Dispatch.
  • A “Total Number of Orders: X | Single Item Order Count: Y | Multiple Item Order Count: Z | Number of items: A | Number of Open quantity: B | No Of Orders Selected: C” caption.
  • An Order Sort dropdown plus a Search field with Clear Search and a Search at Order Stages option.
The body table lists every order in the chosen filter scope with detailed columns including Account Name, Order Date, Order ID, SKU, Multiple Item Order indicator, and Product Name. This is the surface ops managers use for bulk reassignment of stage, bulk cancellations, or bulk relabelling.

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Generate Courier Manifest and Cancel Shipments

Once the warehouse has packed and labelled the orders, the carrier needs a manifest (a single document listing every parcel handed over for that day’s collection) before the driver scans them onto the truck. Open via Home > Deliver > Generate Carrier Manifest and Cancel Shipments.

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Two tabs

TabPurpose
Generate ManifestGenerate the manifest for one or more carriers.
Cancel LabelCancel a previously printed shipping label (e.g. label printed in error, parcel damaged before dispatch).

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Generate Manifest workflow

  1. The page lists the carriers configured for your VendorDB. The screenshot example shows Royal Mail as the only carrier configured.
  2. Tick the radio button next to the carrier(s) you want to manifest.
  3. Click Generate Manifest (the blue button).
  4. The manifest PDF generates and downloads. It carries every parcel printed for that carrier on the day, in the format the carrier expects.
  5. Hand the manifest to the driver at collection.

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Cancel Label workflow

Sits behind the Cancel Label tab. Search for the order or label number, confirm the cancellation, and CloudHub:
  1. Voids the label with the carrier’s API.
  2. Releases the stock allocation back to the master.
  3. Returns the order to a pre-shipped stage so the warehouse can pick again or cancel.
Two distinct logs track every print event.

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PDF Print Log

Open via Home > Deliver > PDF Print Log. Lists every PDF document generated:
  • Picksheets.
  • Invoices.
  • Shipping labels (if printed via the standard PDF flow rather than the Print Console).
  • Manifests.
  • Works orders.
  • Packing notes.
Each row carries: Timestamp, Document Type, Order ID, User, File Path, Status. Use it as the audit trail for “did we print the invoice for this order?”. Open via Home > Deliver > Print Console Print Log. Lists every print event the Print Console processed during a Scan, Pack and Ship session:
  • Label printed.
  • Label scan confirmed.
  • Reprint requested.
  • Print failure (printer offline, paper out, etc.).
This log is more granular than the PDF log because the Print Console operates a continuous queue rather than discrete PDF generations. Use it when the warehouse manager says “the printer printed the wrong label at 14:32, find me the event”.

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A typical end-to-end run

  1. Morning: open Pending Orders, confirm the queue size.
  2. Picksheet sub-tab: filter to today’s SLA-priority orders, click Generate Pick Sheet, print.
  3. Walk the warehouse, pick.
  4. Back at bench, Process Orders one by one (high-value) or Process Orders in Bulk (high-volume).
  5. Print Console picks up labels as orders move through the workflow.
  6. End of day: open Generate Manifest, generate the Royal Mail (and any other carrier) manifest.
  7. Hand manifest to driver.
  8. Mark as Dispatch to confirm orders dispatched in CloudHub, which writes the dispatch confirmation back to the source marketplaces.

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Common questions

The picksheet PDF is empty. Either no rows were ticked (default behaviour: empty selection means empty picksheet) or your filter excluded everything. Tick rows, then Generate Pick Sheet. Orders are showing “Locked By” another picker but that picker is gone. Use the Unlock Orders button on the Picksheet sub-tab to release the lock. The orders are then available for any picker. The carrier manifest does not include all today’s labels. Two causes. First, the labels may have been printed under a different carrier than the one you are manifesting; check the carrier filter. Second, some labels may have been generated but the Print Console has not yet confirmed the print event; wait a few minutes for the queue to drain. A label was printed in error. Can I just throw it away? No. Throwing the parcel away leaves the marketplace expecting a tracking confirmation. Use Cancel Label to void the carrier-side label and release the stock; only then is the order safe to abandon or re-pick. My carrier is not in the Generate Manifest tab. Carrier configuration lives in [Configure] > Shipping & Carrier Configuration. If your carrier is not there, add it before manifesting. The Print Console is not picking up my printer. The Print Console expects a configured network printer with the right driver. Check Print Console settings in [Configure] > Document Print Management. The PDF flow is a fallback if your warehouse cannot use the Console.

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Next steps

  • Process customer-service-led orders via Manual and FBA Orders.
  • Audit the order pipeline on the Deliver overview.
  • Configure carriers and document templates in [Configure] (documented in a later batch).
  • Cross-check shipping costs in the [Analyse] reports.