CloudHub is the enterprise multichannel commerce platform inside Vortex Apps. If your business sells across Amazon, eBay, Walmart, OnBuy, Cdiscount, FNAC, Rakuten, Shopify, and your own webstore, CloudHub is the single console that holds the master SKU, syncs inventory both ways, routes every order through one fulfilment workflow, reprices against competitors, and reports across the lot. You do not log into Amazon Seller Central, then eBay Seller Hub, then OnBuy, and reconcile by hand. You operate all of them from one screen.Documentation Index
Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
Use this file to discover all available pages before exploring further.
What CloudHub does
CloudHub holds your common inventory as a master record and pushes it to each marketplace listing. It pulls every marketplace order into one pending orders queue, runs them through your warehouse pick, pack, and ship workflow, generates carrier labels and manifests, then writes shipment confirmation back to the source marketplace. Repricing against Amazon competitors runs continuously in the background. Reports cross-cut sales, inventory age, returns, late shipments, and shipping costs across all channels.Supported marketplaces
CloudHub currently supports:Amazon
Including FBA as a distinct fulfilment surface, multi-region (UK, DE, FR, IT, ES, US), and multiple Seller Central accounts.
eBay
Per-account order download settings and full listing management.
OnBuy
Inventory sync and order routing from the OnBuy marketplace.
Cdiscount and FNAC
French marketplace coverage including Cdiscount and FNAC / PriceMinister.
Rakuten and TradeMe
Rakuten (international) and TradeMe (New Zealand) marketplace integrations.
Shopify and BigCommerce
Webstore channels alongside marketplace channels, all in one inventory view.
The eight service modules
CloudHub uses bracketed action verbs as its design language. Each verb is one module:| Module | Verb | What it owns |
|---|---|---|
| Inventory Management | [Optimise] | Master SKU catalogue, per-marketplace listings, imports and exports, listing status, FBA inventory |
| Order Management | [Deliver] | Pending orders, scan pack ship, manual orders, FBA orders, courier manifests, print logs |
| Repricing Automation | [Compete] | Amazon repricing dashboard, competition analysis, min/max price rules, per-SKU repricing status |
| Reporting and Analytics | [Analyse] | Sales, products, returns, late shipments, VAT, inventory age, website cart and search reports |
| Warehouse Management | [Locate] | Warehouse and stock locations, purchase orders, suppliers, goods received, stock movement log |
| Setup and Configuration | [Configure] | Marketplace accounts, order workflow, shipping carriers, repricing profiles, document templates, user permissions |
| Customer Services | — | Create order, customer-service-led order entry, website customers and sales lookup |
| Vendor Central | — | Amazon Vendor Central direct fulfilment, vendor retail, vendor inventory, vendor setup |
Setting up CloudHub
Connect your marketplace accounts
Navigate to Configure → Marketplace Accounts. The page lists every supported marketplace as a tab. For each marketplace you sell on:
- Click the marketplace tab (for example, Amazon).
- Click Add a [Marketplace] Account.
- For Amazon, pick the country — each Amazon marketplace (UK, DE, FR, US) is a separate connection.
- Authorise via the marketplace OAuth flow (Amazon SP-API, eBay developer key, Shopify OAuth, and so on).
- Once authorised, the account appears in the grid. Toggle Status to Active to start syncing.
Configure your organisation settings
Navigate to Configure → Organisation Settings. Set your company name, trading address, VAT details, base time zone, and base currency. Your time zone setting controls how all timestamps appear in reports and order grids — get this right before you start processing orders. Upload your company logo (201px × 73px maximum) so it renders correctly on customer-facing invoices.
Set up email and shipping
In Configure → Email and FTP Settings, enter your SMTP credentials so CloudHub can send invoice emails and report notifications. A transactional email provider (SendGrid, Postmark, Mailgun) is recommended over a corporate email account to avoid rate-limit issues at multichannel order volumes.In Configure → Shipping & Carrier Configuration, assign your carriers (Royal Mail, DPD, Parcelforce, Interlink Express, and others) and set domestic and international service levels. CloudHub uses these to generate carrier labels and manifests during the ship step.
Define your order workflow
In Configure → Order Workflow, set your order processing workflow, stage flow, and calendar. CloudHub’s order management module reads from this configuration when routing orders through your warehouse. The Deliver Order Stages Settings page lets you toggle which of the 20-plus order stages are active for your operation.
Set up repricing profiles
If you sell on Amazon, configure your repricing profiles in Configure → Repricing Profiles (Buy-Box percentage or rule-based) and your per-account shipping rules in Configure → Compete Pricing Rules. The [Compete] module reads from these settings when adjusting prices against competitors.
Invite your team and set permissions
In Configure → User Permissions and Settings, create user role groups, assign permissions per group, and invite team members. Restrict Configure-edit access to an Admin role; grant CS agents and warehouse staff only the access they need for their specific modules.
Each marketplace channel has its own inventory rules. Amazon FBA inventory is tracked separately from FBM inventory. eBay listings can be toggled to auto-download orders or to require manual intervention. Cdiscount and FNAC have file-based listing requirements. Review the per-marketplace configuration in the Marketplace Accounts tab before activating a new channel to avoid listing errors or misdirected stock.