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Card class: Non-HeroCategory: Ecommerce Platform
Mean Sales Order line total. Mid-market B2B AOVs typically run 8 to 15x DTC.

At a glance

Average value per Sales Order. SUM(Sales Header.Amount) / COUNT(distinct Sales Header) for posted orders in window. Mid-market B2B AOVs typically run 8 to 15x DTC.
What it countsPosted Sales Invoices in window.
Tax treatmentNet of VAT.
CurrencyReporting Currency.
Time window30D vsP
Alert triggerdrop >10% vsP
Sentiment keyaov_trend
Rolesowner, finance

Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

US distributor on BC, 30D window 14 Mar to 12 Apr 26.
This 30DPrior 30DvsP
Posted Invoices count482462+4%
Total Posted Value$7.42M$7.18M+3%
Avg SO Value$15,395$15,541-1%
Order count growth + flat AOV = healthy expansion. Drop in AOV with stable count = rising small-order mix or pricing pressure.

Sibling cards merchants should reference together

CardWhy pair
Open Sales Order ValueForward-looking AOV.
Top B2B AccountsConcentration.
Revenue Booked into GLTotal.
Active CustomersCount denominator.

Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Reports > Sales > Sales Statistics by Customer (computes avg) Power BI > Sales Insights > Avg Order Value tile
Why may differ:
ReasonDirectionWhy
Order vs Invoice levelEitherCard uses Posted Invoice header; some reports compute at line level
Multi-Company aggregationCard sums
Cross-connector reconciliation: shopify.average_order_value for DTC channel. Typically much smaller than this card.

Known limitations / merchant FAQs

B2B vs DTC AOV? B2B Net-30: 8Kto8K to 80K. DTC: 50to50 to 500. Mid-market wholesale typically 8 to 15x DTC. Sales Credit Memos in numerator? Subtracted (they reverse the original Invoice value). Includes shipping? Yes if shipping posts to revenue. Multi-Company AOV? Each Company separately + consolidated row. Quote-to-Order conversion: does this card see Quotes? No, only converted/posted Sales Invoices.

Tracked live in Vortex IQ Nerve Centre

Average Sales Order Value is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.