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Card class: Non-HeroCategory: Ecommerce Platform

At a glance

What it countsAlert when DSO rises >10 days vsP. Identifies driver customers.
Tax treatmentn/a.
CurrencyReporting Currency.
Time window30D vsP
Alert triggerDSO up >10 days
Rolesowner, finance

Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

US distributor: DSO rose from 49 to 58 days (+9). Just under 10-day alert. Top driver: 3 customers in 60+ aging carrying $1.2M of late AR.

Sibling cards merchants should reference together

CardWhy pair
DSOUnderlying metric.
AR Aging BucketsPer-customer drivers.

Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Check Aged Accounts Receivable; identify customers in 60+ aging buckets
Why may differ:
ReasonDirectionWhy
ThresholdEitherDefault 10 days; tunable
Cross-connector reconciliation: No commerce-side counterpart.

Known limitations / merchant FAQs

False positives from seasonal billing? Possible. Ask Viq can investigate the cause when DSO spikes. Threshold tuning? 10 days default; tunable. Net-60 tenants typically use 15.

Tracked live in Vortex IQ Nerve Centre

DSO Increase Alert is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.