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Card class: Non-Hero * Category: Fulfilment & Operations * Chart: kpi

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At a glance

COUNT(orders WHERE current_state IN (9,12)) - on backorder (paid + not paid).
What it measuresCOUNT(orders WHERE current_state IN (9,12)) - on backorder (paid + not paid).
Formatnumber
Time windowRT
Alert trigger>0
Rolesowner, operations
Data typeReal-time

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Calculation

COUNT(orders WHERE current_state IN (9,12)) - on backorder (paid + not paid).
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Backorder Count is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.