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Card class: Non-Hero * Category: Customers & Retention * Chart: bar_horizontal

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At a glance

COUNT(customers) GROUP BY id_default_group; label groups from /api/groups names.
What it measuresCOUNT(customers) GROUP BY id_default_group; label groups from /api/groups names.
Formatnumber
Time windowRT
Alert trigger-
Rolesowner, marketing
Data typeNative

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Calculation

COUNT(customers) GROUP BY id_default_group; label groups from /api/groups names.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Customers by Group is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.