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Card class: Non-Hero * Category: Shipping * Chart: kpi

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At a glance

COUNT(orders WHERE total_shipping_tax_incl = 0) over paid-state window.
What it measuresCOUNT(orders WHERE total_shipping_tax_incl = 0) over paid-state window.
Formatnumber
Time window30D
Alert trigger-
Rolesowner, operations, marketing
Data typeNative

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Calculation

COUNT(orders WHERE total_shipping_tax_incl = 0) over paid-state window.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Free-Shipping Orders is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.