Skip to main content
Card class: Non-Hero * Category: Refunds & Cancellations * Chart: kpi

​
At a glance

COUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.
What it measuresCOUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.
Formatnumber
Time window30D vsP
Alert trigger-
Rolesowner, finance, operations
Data typeNative

​
Calculation

COUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

​
Why it matters

Partial Refunds is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.