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Card class: Non-Hero * Category: Refunds & Cancellations * Chart: kpi

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At a glance

SUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).
What it measuresSUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).
Formatcurrency
Time window30D vsP
Alert trigger-
Rolesowner, finance
Data typeAPI-derived

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Calculation

SUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Refund Value is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.